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Do you recommend Kiwi/SkyScanner for their customer support (changing tickets, etc...) or are those just names you sometimes use? I also fly a few times a year
by AdamN 4y ago
Do you recommend Kiwi/SkyScanner for their customer support (changing tickets, etc...) or are those just names you sometimes use? I also fly a few times a year and at this point I just want excellent customer service and don't worry about saving a few bucks but haven't found a travel agent that meets my needs. Chase Ultimate Rewards just kind of meh. I do know the value of booking directly with the airline but sometimes the price difference truly is outrageous (double even).
- yosito 4y agoHonestly, I've given up on expecting any kind of customer support from any travel agent at all, even buying tickets directly from the airlines. Customer service in 2023 is a shitshow.
- sva_ 4y agoProtip: if customer service phone lines are busy due to some stuff going on, call the English line of some smaller country.
- outime 4y agoNot OP but Skyscanner just aggregates different sellers and they don’t deal with tickets themselves. It ultimately depends on the seller you choose to buy the ticket from. In my experience as an European, even the crappiest ones were able to help but then if the difference is small it’s better to buy from the company operating the flight as you can then manage the flight stuff from their website instead.
- AdamN 4y agoYeah that's my experience too - the airline itself is ideal because they can also help with upgrades, rebooking more easily without the encumbrance of a different vendor. Flying is still such a pita.