> I see it as a problem that tech people fail to anticipate the needs of their [non tech] peers Highly agreed. This seems to be common among all programmers, b

> I see it as a problem that tech people fail to anticipate the needs of their [non tech] peers Highly agreed. This seems to be common among all programmers, but most prominent in products that have little input from non-programmers (e.g. open source projects). Most people would understand your explanation ... given the effort. But they don't care, they just want it to work. And that sometimes involves going with an expensive proprietary solution over a FOSS one because the first screen provides a better introduction. "Do I look like I know what a Jpeg is?".