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> 'We're sorry we mistreated you, look how small you are to us.' They could choose not to share any data, which is what most companies default to. You're comp

> 'We're sorry we mistreated you, look how small you are to us.' They could choose not to share any data, which is what most companies default to. You're complaining about something so small as if they aren't handling this entire thing beautifully at this point. They noticed their mistake, and corrected it swiftly to keep the community from bifurcating. What else do you want, exactly?

foobarbecue 4y ago
> What else do you want, exactly? There's a world of difference between "This impacted less than 2% of our users." and "This impacted about 2% of our users." The first implies that they have up to 2% of users which they don't respect, and undermines their apology. I agree that it's good that they responded quickly, and I know there's a tradeoff between fast and perfect.
- burnished 4y ago
  How is that your read here? It feels completely arbitrary
- bobleeswagger 4y ago
  > There's a world of difference between No there isn't. This is entirely subjective and you're acting like they said "Fuck our customers" when they just shared data. Anything you want to imply beyond that says more about you than it does about any part of Docker. > The first implies that they have up to 2% of users which they don't respect, and undermines their apology. Where does this implication come from? Why is Docker not given the benefit of the doubt when they are already extending an olive branch...? This isn't Microsoft. I guess if you want to change things, you should shoot for a position in PR at docker. Otherwise, you look like a rube for acting as though they "could have done better with one sentence." I bet you're fun at parties.
  - HelloNurse 4y ago
    They said they intend to delete customer data if they don't switch to paid plans: this means "fuck our customers", collectively and indiscriminately, not only the selected foreclosed accounts but everybody that depends on them.
    - bobleeswagger 4y ago
      > They said they intend to delete customer data if they don't switch to paid plans Customers who are running businesses and knowingly breaking the ToS? I'm not sure why businesses like Docker aren't allowed to defend their revenue. It's actually pretty hilarious how many of you are coming out of the woodwork to attack Docker, they are not the enemy in any way, shape or form and if they disappear you're gonna miss them.
      - HelloNurse 4y ago
        Personally, I expect what I paid for from a free service, and I consider depending on gifts and uncertain platforms a reckless risk. But, as a business whose prosperity depends on the goodwill of masses of users, Docker can and should "defend their revenue" in a way that minimizes collateral damage in the form of 1) gratuitous bullshit, untrustworthiness, lack of transparency, and perceived evil intentions (e.g. their second announcement) 2) technical uncertainty and security risks (for orphaned images of uncertain status) 3) inconvenience, without additional revenue, to the vast majority of users that aren't included in this the shakedown There are rational businesses and there are businesses that drive them away their customers; in the long term, the former tend to "defend their revenue" much better.
  - trinsic2 4y ago
    Another attempt to marginalize. Maybe you should apply for their PR position. An Olive branch is, "We fucked up, sorry about that, this is what we are going to do, or not going to do moving forward to fix the issue. Fuckery is "We apologize but it was only poor communication and it only impacted a small and insignificant part of the community". This isn't an Olive branch. Its damage control with an attempt to change perception. Its not even remotely close to trying to right a wrong.
    - bobleeswagger 4y ago
      You couldn't be more out of touch on this topic. Keep playing victim though, it's cute.
burnished 4y ago
It feels like people just enjoy digging into outrage - this sort of nit picking at specific phrasing in communications is baseless, and happens for literally any incident where an apology is issued. Its wild how the same people will complain that some corporate missive is completely content-free while at the same time punishing any attempt at earnest communication by scouring the missive for a raised edge to take offense at.
- trinsic2 4y ago
  There is no earnest communication in that message, that was damage control with an attempt to change perception.
  - burnished 4y ago
    The 'problematic' phrase is right before the section detailing who is not impacted - which is what many people are going to want to know! "Wait, should I be worried about this?' This is an example of my point actually - these types of posts are magnets for people that cannot be pleased.

foobarbecue 4y ago

> What else do you want, exactly? There's a world of difference between "This impacted less than 2% of our users." and "This impacted about 2% of our users." The first implies that they have up to 2% of users which they don't respect, and undermines their apology. I agree that it's good that they responded quickly, and I know there's a tradeoff between fast and perfect.

burnished 4y ago
How is that your read here? It feels completely arbitrary
bobleeswagger 4y ago
> There's a world of difference between No there isn't. This is entirely subjective and you're acting like they said "Fuck our customers" when they just shared data. Anything you want to imply beyond that says more about you than it does about any part of Docker. > The first implies that they have up to 2% of users which they don't respect, and undermines their apology. Where does this implication come from? Why is Docker not given the benefit of the doubt when they are already extending an olive branch...? This isn't Microsoft. I guess if you want to change things, you should shoot for a position in PR at docker. Otherwise, you look like a rube for acting as though they "could have done better with one sentence." I bet you're fun at parties.
- HelloNurse 4y ago
  They said they intend to delete customer data if they don't switch to paid plans: this means "fuck our customers", collectively and indiscriminately, not only the selected foreclosed accounts but everybody that depends on them.
  - bobleeswagger 4y ago
    > They said they intend to delete customer data if they don't switch to paid plans Customers who are running businesses and knowingly breaking the ToS? I'm not sure why businesses like Docker aren't allowed to defend their revenue. It's actually pretty hilarious how many of you are coming out of the woodwork to attack Docker, they are not the enemy in any way, shape or form and if they disappear you're gonna miss them.
    - HelloNurse 4y ago
      Personally, I expect what I paid for from a free service, and I consider depending on gifts and uncertain platforms a reckless risk. But, as a business whose prosperity depends on the goodwill of masses of users, Docker can and should "defend their revenue" in a way that minimizes collateral damage in the form of 1) gratuitous bullshit, untrustworthiness, lack of transparency, and perceived evil intentions (e.g. their second announcement) 2) technical uncertainty and security risks (for orphaned images of uncertain status) 3) inconvenience, without additional revenue, to the vast majority of users that aren't included in this the shakedown There are rational businesses and there are businesses that drive them away their customers; in the long term, the former tend to "defend their revenue" much better.
- trinsic2 4y ago
  Another attempt to marginalize. Maybe you should apply for their PR position. An Olive branch is, "We fucked up, sorry about that, this is what we are going to do, or not going to do moving forward to fix the issue. Fuckery is "We apologize but it was only poor communication and it only impacted a small and insignificant part of the community". This isn't an Olive branch. Its damage control with an attempt to change perception. Its not even remotely close to trying to right a wrong.
  - bobleeswagger 4y ago
    You couldn't be more out of touch on this topic. Keep playing victim though, it's cute.

burnished 4y ago

It feels like people just enjoy digging into outrage - this sort of nit picking at specific phrasing in communications is baseless, and happens for literally any incident where an apology is issued. Its wild how the same people will complain that some corporate missive is completely content-free while at the same time punishing any attempt at earnest communication by scouring the missive for a raised edge to take offense at.

trinsic2 4y ago
There is no earnest communication in that message, that was damage control with an attempt to change perception.
- burnished 4y ago
  The 'problematic' phrase is right before the section detailing who is not impacted - which is what many people are going to want to know! "Wait, should I be worried about this?' This is an example of my point actually - these types of posts are magnets for people that cannot be pleased.