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I get those voicemails from "my personal banker" at a branch of my bank I've never actually walked into a few times a year, "just checking in to see if we're me

I get those voicemails from "my personal banker" at a branch of my bank I've never actually walked into a few times a year, "just checking in to see if we're meeting all your needs" or something like that. I hadn't noticed those calls are correlated with me moving around large amounts of money, e.g. when I pool money into a checking account to buy a house or whatnot. I suspected some department is responsible for watching that kind of thing for fraud, but never thought it'd be some random banker at a specific branch.

walrus01 4y ago
In general, whenever some business I have a vague professional relationship starts calling me on the phone because clearly some CRM system has prompted them into "just checking in!", it only bothers me and becomes a source of annoyance. I don't like getting calls from people who want to sell me new things or who work on commission. The likelihood of me continuing as a happy customer is inversely proportional to the number of unsolicited calls I get. Mostly all this means is these days I give out the main number to my pbx IVR menu and never my direct cellphone number.
- Aeolun 4y ago
  I dunno, I kind of like that it’s the same person all the time. If they’re happy with me saying ‘everything is fine’ until everything is not fine and I call them back, that works for me.
UncleEntity 4y ago
You can probably turn those events into a free toaster with a little unease in your voice about how well the bank is doing their job.
astura 4y ago
Is it Wells Fargo? I get these exact phone calls from Wells Fargo because they bought my mortgage, I don't have any other accounts with them. Since they bought my mortgage I've never even been in a WF branch. They call from the closest one, which isn't very close. They are the only bank that's ever called me like this. I have had accounts with many different banks.
bmmayer1 4y ago
I do not get these calls. Must not be doing that well :)
cperciva 4y ago
I get those calls from my local (Canadian) branch, and I've noticed a correlation with having an unusually large balance. (In fact, I'm expecting such a call in the next few days since I have a new car worth of cash in my account.) It's usually almost immediately apparent that they want to "help" me invest, aka. buy their high fee mutual funds. Alas, I don't think Tarsnap has ever had such calls from my bank -- I guess it doesn't keep enough cash for them to consider it an exceptional small business account -- but I have had such calls from PayPal... interestingly, not correlated with anything I've noticed, so maybe PayPal is just calling everyone in Tarsnap's volume range on a schedule. Similarly, I get regular "check in" emails from AWS... the most recent one offering a discount ticket to re:invent. I don't think I've ever had any such calls from Stripe. Now I'm starting to feel unappreciated!
- shell0x 4y ago
  100%. CIBC calls me about that too and tries to upsell. Just tell them you plan to leave the country or something and you're not interested, then they stop chasing.
shapefrog 4y ago
> I suspected some department is responsible for watching that kind of thing for fraud, but never thought it'd be some random banker at a specific branch. Why wouldn't the fraud department ask the "account manager" what is going on?

walrus01 4y ago

In general, whenever some business I have a vague professional relationship starts calling me on the phone because clearly some CRM system has prompted them into "just checking in!", it only bothers me and becomes a source of annoyance. I don't like getting calls from people who want to sell me new things or who work on commission. The likelihood of me continuing as a happy customer is inversely proportional to the number of unsolicited calls I get. Mostly all this means is these days I give out the main number to my pbx IVR menu and never my direct cellphone number.

Aeolun 4y ago
I dunno, I kind of like that it’s the same person all the time. If they’re happy with me saying ‘everything is fine’ until everything is not fine and I call them back, that works for me.

UncleEntity 4y ago

You can probably turn those events into a free toaster with a little unease in your voice about how well the bank is doing their job.

astura 4y ago

Is it Wells Fargo? I get these exact phone calls from Wells Fargo because they bought my mortgage, I don't have any other accounts with them. Since they bought my mortgage I've never even been in a WF branch. They call from the closest one, which isn't very close. They are the only bank that's ever called me like this. I have had accounts with many different banks.

bmmayer1 4y ago

I do not get these calls. Must not be doing that well :)

cperciva 4y ago

I get those calls from my local (Canadian) branch, and I've noticed a correlation with having an unusually large balance. (In fact, I'm expecting such a call in the next few days since I have a new car worth of cash in my account.) It's usually almost immediately apparent that they want to "help" me invest, aka. buy their high fee mutual funds. Alas, I don't think Tarsnap has ever had such calls from my bank -- I guess it doesn't keep enough cash for them to consider it an exceptional small business account -- but I have had such calls from PayPal... interestingly, not correlated with anything I've noticed, so maybe PayPal is just calling everyone in Tarsnap's volume range on a schedule. Similarly, I get regular "check in" emails from AWS... the most recent one offering a discount ticket to re:invent. I don't think I've ever had any such calls from Stripe. Now I'm starting to feel unappreciated!

shell0x 4y ago
100%. CIBC calls me about that too and tries to upsell. Just tell them you plan to leave the country or something and you're not interested, then they stop chasing.

shapefrog 4y ago

> I suspected some department is responsible for watching that kind of thing for fraud, but never thought it'd be some random banker at a specific branch. Why wouldn't the fraud department ask the "account manager" what is going on?