> Just once, I would like to see an AMA by someone who was directly involved in creating a user-hostile feature I worked for a large Telco and wrote and mainta

> Just once, I would like to see an AMA by someone who was directly involved in creating a user-hostile feature I worked for a large Telco and wrote and maintained the software and system(s) that calculated internet usage, and charged overages monthly. (The home internet plans sold by this telco that service a massive landmass all had hard usage caps. There is no competition). I saw many, many monthly internet overage bills that were $5k+. Hundreds a month that were $1k+. That system alone made many millions in profit per year. Why did I do it? It was my job, I needed to pay rent and buy food. Longer term, I decided to "stay on the inside" because I genuinely thought I could improve things. Over the years I had meetings with basically all the VPs and even the CEO, and sent many a passionate email on behalf of customers that many told me were "Career Limiting Moves". I'm not there anymore, and it's many years later, but that Telco does now offer unlimited internet plans (introduced very recently). I was the first at the company to run the numbers on what it would look like and start to push for it at all levels, so I like to think I did actually make things better. FWIW, there was one guy in my department who refused to work on/with that usage system, and made it clear that from a moral standpoint he would quit if they forced him to.