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> I don't use the app So then why attempt to go to a store that’s entirely based on using the app? The store concept is based around your account - and you di

> I don't use the app So then why attempt to go to a store that’s entirely based on using the app? The store concept is based around your account - and you didn’t know your account details. The app can help avoid this, but you also refused to use the app. How is this any different than someone who refuses to use their password to sign in to Amazon.com and complains about not being able to submit a return? Or going to a store and not having your credit card but being annoyed that you can’t use your credit card?

nfinished 4y ago
[flagged]
TedDoesntTalk 4y ago
He was trying to return a package, not shop at the store. You can return Amazon packages at WholeFoods, Kohl’s and the UPS Store using the Amazon website on your phone — app not needed. I do it all the time because I refuse to use their app.
- Nanana909 4y ago
  > He was trying to return a package, not shop at the store. So then it sounds like he’s not in very a strong position to declare the stores as an unmitigated failure…
  - adrianmonk 4y ago
    After re-reading, I think their point may have been to describe that one experience as a total failure, not the cashierless store concept in general. But it definitely can be read either way, so that's confusing.
- ilikehurdles 4y ago
  And yet the app _is_ needed at these stores. Perhaps he was confused and thought he was at a Kohl’s, a store that doesn’t need the app.
  - kube-system 4y ago
    I have returned items at all three and I always show the return instructions from my email, because it is easier to navigate than the app.
- raverbashing 4y ago
  Thanks for confirming you need to login into Amazon in some form to do this
  - kube-system 4y ago
    You need to login to Amazon to purchase things from Amazon.
  - purple_ferret 4y ago
    you don't necessarily. you just need a barcode photo
  - rootusrootus 4y ago
    Never been that way for me. If I need to return something, they email me a QR code. The cashier at the UPS store scans that and takes my item, gives me a receipt, and I leave. I don't log into Amazon to get it.
aendruk 4y ago
It’s listed as a drop-off location when you’re returning a traditional web order. There’s no warning about it being an innavigable dystopia in the return flow. I had the same experience.
- Nanana909 4y ago
  Is that an issue with the store concept, or an issue with not making it clear to users that it’s a non standard drop off location? I don’t see the lack of a warning reflecting on the actual store itself very strongly. Also- why even bother with Amazon and trying to return packages etc if you have no easy way of getting your password? If this is too much of a hassle just use in person stores.. I’ve had drop off at mail shops locations be unexpectedly closed which is objectively worse than having a bad but possible return experience…..and never once claimed that “mail shops are an unmitigated failure”
  - dbg31415 4y ago
    > Is that an issue with the store concept, or an issue with not making it clear to users that it’s a non standard drop off location? It's a flaw with how Amazon communicated drop off locations for returns. You would say, "I want to return this." And they would respond with, "Take it here!" no additional information about having to have an app. If you take a return to The UPS Store, for example, you just bring the item you're returning and a little QR / UPC code they scan and you're done. If you take a return to the Amazon store... they won't even let you get to the point where you can return without having an app on your phone. It was annoying. Especially if you were taking someone else's package back with your own. Or... more accurately, returning something for your girlfriend since she bought 3 tops with the intent of only keeping one and had to do a return like every 3 days because of her shopping habits. And she just assumed it worked the same as returns at The UPS Store... and then when you got there to drop off the package you couldn't even sign in as her. Ha. I feel the original posters frustration around this. For a company that has always said, "It's all about the customer experience..." it was REALLY BAD customer experience. And, because it wasn't me setting up the original returns, I got sent to the dumb little "make you log in before you can enter" store a few times by mistake.
everdrive 4y ago
It's different because there's a long-standing precedent that you don't need to install a smartphone app to use a store.
- mynameisvlad 4y ago
  Sure, but Amazon Go is, as the comment you replied to states, a store which literally is built to require an app to use. This argument is thrown out the window when you shop at a store which explicitly and from its inception has required this. As the commenter stated, > So then why attempt to go to a store that’s entirely based on using the app?
  - nprateem 4y ago
    Because it wasn't clear I needed to use an app (and therefore would require access to my password which I didn't have on my phone) since I was just trying to return a product.
    - mynameisvlad 4y ago
      Amazon lists lockers in buildings with controlled access as drop off points as well. It’s up to you to confirm you have access to the locker. If you need an app to enter that store and you need to enter the store to return an item, then it’s pretty clear you need an app to return an item at that store.
      - nprateem 4y ago
        They didn't say I needed it.
        mynameisvlad 4y ago
        It’s as if you didn’t read my comment at all. > If you need an app to enter that store and you need to enter the store to return an item, then it’s pretty clear you need an app to return an item at that store.
deleted 4y ago
[deleted]
dylan604 4y ago
To just do a drop off requires all of that? That is quite simply dumb to the nth degree. I get not having the app would make a shopping experience difficult, but that's not what the op was attempting to do. So your whataboutism is just tone deaf

nfinished 4y ago

[flagged]

TedDoesntTalk 4y ago

He was trying to return a package, not shop at the store. You can return Amazon packages at WholeFoods, Kohl’s and the UPS Store using the Amazon website on your phone — app not needed. I do it all the time because I refuse to use their app.

Nanana909 4y ago
> He was trying to return a package, not shop at the store. So then it sounds like he’s not in very a strong position to declare the stores as an unmitigated failure…
- adrianmonk 4y ago
  After re-reading, I think their point may have been to describe that one experience as a total failure, not the cashierless store concept in general. But it definitely can be read either way, so that's confusing.
ilikehurdles 4y ago
And yet the app _is_ needed at these stores. Perhaps he was confused and thought he was at a Kohl’s, a store that doesn’t need the app.
- kube-system 4y ago
  I have returned items at all three and I always show the return instructions from my email, because it is easier to navigate than the app.
raverbashing 4y ago
Thanks for confirming you need to login into Amazon in some form to do this
- kube-system 4y ago
  You need to login to Amazon to purchase things from Amazon.
- purple_ferret 4y ago
  you don't necessarily. you just need a barcode photo
- rootusrootus 4y ago
  Never been that way for me. If I need to return something, they email me a QR code. The cashier at the UPS store scans that and takes my item, gives me a receipt, and I leave. I don't log into Amazon to get it.

aendruk 4y ago

It’s listed as a drop-off location when you’re returning a traditional web order. There’s no warning about it being an innavigable dystopia in the return flow. I had the same experience.

Nanana909 4y ago
Is that an issue with the store concept, or an issue with not making it clear to users that it’s a non standard drop off location? I don’t see the lack of a warning reflecting on the actual store itself very strongly. Also- why even bother with Amazon and trying to return packages etc if you have no easy way of getting your password? If this is too much of a hassle just use in person stores.. I’ve had drop off at mail shops locations be unexpectedly closed which is objectively worse than having a bad but possible return experience…..and never once claimed that “mail shops are an unmitigated failure”
- dbg31415 4y ago
  > Is that an issue with the store concept, or an issue with not making it clear to users that it’s a non standard drop off location? It's a flaw with how Amazon communicated drop off locations for returns. You would say, "I want to return this." And they would respond with, "Take it here!" no additional information about having to have an app. If you take a return to The UPS Store, for example, you just bring the item you're returning and a little QR / UPC code they scan and you're done. If you take a return to the Amazon store... they won't even let you get to the point where you can return without having an app on your phone. It was annoying. Especially if you were taking someone else's package back with your own. Or... more accurately, returning something for your girlfriend since she bought 3 tops with the intent of only keeping one and had to do a return like every 3 days because of her shopping habits. And she just assumed it worked the same as returns at The UPS Store... and then when you got there to drop off the package you couldn't even sign in as her. Ha. I feel the original posters frustration around this. For a company that has always said, "It's all about the customer experience..." it was REALLY BAD customer experience. And, because it wasn't me setting up the original returns, I got sent to the dumb little "make you log in before you can enter" store a few times by mistake.

everdrive 4y ago

It's different because there's a long-standing precedent that you don't need to install a smartphone app to use a store.

mynameisvlad 4y ago
Sure, but Amazon Go is, as the comment you replied to states, a store which literally is built to require an app to use. This argument is thrown out the window when you shop at a store which explicitly and from its inception has required this. As the commenter stated, > So then why attempt to go to a store that’s entirely based on using the app?
- nprateem 4y ago
  Because it wasn't clear I needed to use an app (and therefore would require access to my password which I didn't have on my phone) since I was just trying to return a product.
  - mynameisvlad 4y ago
    Amazon lists lockers in buildings with controlled access as drop off points as well. It’s up to you to confirm you have access to the locker. If you need an app to enter that store and you need to enter the store to return an item, then it’s pretty clear you need an app to return an item at that store.
    - nprateem 4y ago
      They didn't say I needed it.
      - mynameisvlad 4y ago
        It’s as if you didn’t read my comment at all. > If you need an app to enter that store and you need to enter the store to return an item, then it’s pretty clear you need an app to return an item at that store.

deleted 4y ago

[deleted]

dylan604 4y ago

To just do a drop off requires all of that? That is quite simply dumb to the nth degree. I get not having the app would make a shopping experience difficult, but that's not what the op was attempting to do. So your whataboutism is just tone deaf