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Spot on. Comparing to Apple (I run both Lenovo and apple kit) I’ve lost two bits of hardware with apple for multiple days on repairs in the UK. A friend just g

by unxdfa 4y ago

Spot on. Comparing to Apple (I run both Lenovo and apple kit) I’ve lost two bits of hardware with apple for multiple days on repairs in the UK. A friend just got told that there’s a 2 month turnaround on his custom M1 MBP 16 which has a logic board problem. That scared the shit out of me enough to throw the money in on a Lenovo T14 gen 3 with NBD on site repairs. If I sell my apple kit I can afford to buy another identical machine and stick it on the shelf. I’m still £120 up on my mac and mitigated a whole bunch of risks. A couple of T490’s is probably good enough for me to be fair.

matwood 4y ago
It's odd to me that Apple has never offered a 24h turnaround (or cross ship) higher tier support package. This was a hold up for businesses using Apple machines for a long time. I guess enough employees started requesting Apple machines eventually getting businesses to offer them anyway.
- nobaddays 4y ago
  They offer “express replacements” with applecare, I did it for my broken ipad. They overnighted me a new one and I sent the old one back to them in the included box/label.
- culturestate 4y ago
  > It's odd to me that Apple has never offered a 24h turnaround (or cross ship) higher tier support package. They used to have an even more exotic AppleCare tier than that for Xserve customers - onsite hardware support within 4 hours if you had a problem during the business day. I don’t remember exactly how much it cost but I want to say it was less than $500. Remarkably, the old product page for it is still up on B&H: https://www.bhphotovideo.com/c/product/283804-REG/Apple_M8927LL_B_Applecare_Premium_Support_for.html https://www.bhphotovideo.com/c/product/283804-REG/Apple_M892...
  - Symbiote 4y ago
    In relevant countries / locations, that's a fairly standard option from Dell, HP etc for servers.
- piperswe 4y ago
  AppleCare+ does cross-ship in many situations

by unxdfa 4y ago

matwood 4y ago

It's odd to me that Apple has never offered a 24h turnaround (or cross ship) higher tier support package. This was a hold up for businesses using Apple machines for a long time. I guess enough employees started requesting Apple machines eventually getting businesses to offer them anyway.

nobaddays 4y ago
They offer “express replacements” with applecare, I did it for my broken ipad. They overnighted me a new one and I sent the old one back to them in the included box/label.
culturestate 4y ago
> It's odd to me that Apple has never offered a 24h turnaround (or cross ship) higher tier support package. They used to have an even more exotic AppleCare tier than that for Xserve customers - onsite hardware support within 4 hours if you had a problem during the business day. I don’t remember exactly how much it cost but I want to say it was less than $500. Remarkably, the old product page for it is still up on B&H: https://www.bhphotovideo.com/c/product/283804-REG/Apple_M8927LL_B_Applecare_Premium_Support_for.html https://www.bhphotovideo.com/c/product/283804-REG/Apple_M892...
- Symbiote 4y ago
  In relevant countries / locations, that's a fairly standard option from Dell, HP etc for servers.
piperswe 4y ago
AppleCare+ does cross-ship in many situations