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Since you're admitting that there's lots and lots of people on Facebook, from where do you expect it to get the manpower required to review (properly) all the m
by ciupicri 4y ago
Since you're admitting that there's lots and lots of people on Facebook, from where do you expect it to get the manpower required to review (properly) all the many cases that might appear?
- brookst 4y agoTheir profits?
- reaperducer 4y agofrom where do you expect it to get the manpower required to review (properly) all the many cases that might appear? Meta had $116,610,000,000 in revenue last year. It can find a way. It's always so baffling to see people on HN rush to defend these massive companies, pretending that they're resource-strapped like two guys in a startup working out of a garage.
- ciupicri 4y agoIt's always so baffling to see people on HN not understanding that the sole purpose of a business is to make money, lots of money. Also why are you talking about revenue and not profit? Last, but not least, let's not forget the recent lay offs.
- 988747 4y ago1. Yes, businesses exist to make money, but if they can't provide good enough service then they will soon be out of business. 2. Revenue is how much money company can spend on various things, they just need to prioritize which things are the most important for them. Facebook obviously do not prioritize customer support. 3. Recent layoffs mean then now have more free cash to hire support people :)
- reaperducer 4y agoIt's always so baffling to see people on HN not understanding that the sole purpose of business is to make money, lots of money. It's always so baffling to see people on HN parrot this line as if it was fact or truth, when it's far from either. Yes, there are lots of businesses that exist only to make money. But there are millions more businesses that exist for other reasons. And, no, I'm not talking about non-profits. Kelloggs, for example, was founded to improve the nutrition of people at a health retreat. The whole moustache-twirling moneybag-hoarding billionaire thing used to be a cartoon, because it was so misaligned with the reality of society. But in the Silicon Valley bubble, this has been turned on its head and elevated into some desirable goal, as if the only way to judge a company's value is by dollar signs. It is not. (It wasn't even Silicon Valley that started this flip. It goes back to the 80's, as parodied by the character Gordon Gekko in the film Wall Street.)
- ciupicri 4y agoFacebook was supposedly founded to get students laid.
- BizarroLand 4y agoDinosaurs probably looked more like ducks than alligators.
- macintux 4y agoIf you can’t support your users, your business model is broken.
- joxel 4y ago[dead]
- favaq 4y agoMost tech giants can't support their users and they are doing fine.
- ciupicri 4y agoWhat business model, the one where people and businesses don't have to pay (with cash) in order to communicate with friends or customers or advertise (present) themselves? You can't expect premium support when you haven't paid anything.
- rootusrootus 4y agoFB sure makes a lot of money in spite of not charging for their service.
- garyfirestorm 4y agoTheir users are advertisers.
- dspillett 4y agoThe business model is fine¹ in that they can support their customers: the advertisers. Their users and their customers are very different populations. -- [1] For now at least. It is failing a bit and likely to fall off worse over time, that is why they are scrabbling for the next big thing (pinning their hopes on VR until something less “meh” comes along)
- fleddr 4y agoThe person writing the article IS an advertiser, so now what?
- zht 4y agoI am always sad when there are comments like this Meta has announced a 40 Billion dollar stock buyback. It's not like Meta is unprofitable or a starving scrappy small startup.
- simion314 4y agoI would create a Emergency Appeal Service, it will be paid. The giants should offer this, offer many ways to pay and refund you if it was their moderators or AI mistake but take your money if you were the issue. The company could recover the mistakes money lost form the team that caused the mistake, this could insentivise those teams to do a better job instead of playing with latest cool shit.
- stareatgoats 4y agoFacebook reported $23.1 billion net profit in 2022, my guess is that reviewing people who went to the trouble of uploading a photo of the national id as requested might cost them $100 grand, tops. Plus they wouldn't risk the badwill and loss of business that sites like the linked one surely will lead to.
- Accacin 4y agoThat sounds like a "them" problem.
- marcosdumay 4y agoThey must not be allowed to monopolize speech and just shut people down at random. If they can't get enough money, then the governments of the impacted people should just press them until they are bankrupt. It's their problem to solve.
- tluyben2 4y agoI believe there should be a law that if a companies makes money from their users, be it by showing ads, selling data, subs or sales, they should offer mandatory human support. If they don’t, hardcore fines. It will kill ads and data sales (they are hampered by every increasing privacy demands), which suck anyway. If your business cannot survive by treating people like people, then you have no business in my view. And meta (etc) make more than enough profit to not be this bad. It’s just that view ‘if I don’t pay, I deserve nothing’; that really should only be true if the company makes nothing from the service (aka a charity).
- ciupicri 4y ago> should offer mandatory human support "All of our agents are currently busy. Please hold and we will answer your call as soon as possible."
- JohnFen 4y agoIt's negligent if any service has more customers than they can adequately support.
- ciupicri 4y agoSure, but are the customers willing to pay for that support? By the way see someone else's idea on how to solve this https://news.ycombinator.com/item?id=34803691 https://news.ycombinator.com/item?id=34803691
- JohnFen 4y agoThere is more than one sort of support. If the support is of the nature of "I need help using your service", there's nothing wrong with charging for it. If, however, the support is of the "you've modified or cancelled my account" type, that should just be counted as part of the cost of doing business.
- fleddr 4y agoMaybe from the $5-10B they print in pure profit, every single quarter.