36 ms·

I love your product, but this reply reads snarky and arrogant.

• fragmede 4y ago
  If the underlying premise of the message is "mine is better", how would you phrase it without coming off as arrogant?
  • louis-lau 4y ago
    IMO starting with "first of all we were there first" kind of sets the tone for the whole message. Here's how I would have written the same message: Hi! Lotus has a great product. We should know, as they reached out to us for inspiration before. Our team has prior experience building billing engines, so we have a very good understanding of the space. From a product perspective, our coverage is more extensive. We provide more advanced coupons, usage-based components and billing use-cases. For example, we offer credit notes and refunds, small examples that are not listed in their API. Our product covers more billing edge-cases and deeper features. While we don't know how many customers Lotus has in production, our top user is invoicing 5M customers a month! Overall, we believe at this point that our product is more advanced. We wish them luck though, the more products in this space the better.
    • AnhTho_FR 4y ago
      (Lago co-founder here) Thanks for your message Louis, we always welcome genuine and actionable feedback and appreciate the time you invested into writing an example!
      • louis-lau 4y ago
        No problem! If it's helpful I'm glad. I do believe the original message wasn't meant to be snarky/arrogant at all, it just read that way. Maybe it reads a lot better in French! :)
        • AnhTho_FR 4y ago
          Definitely! Also we posted at 6AM PT time and are really jet lagged, and I think Raffi had not had coffee yet!