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Because they lacked decency and intellectual humility to acknowledge his email despite benefiting from it.
by 30minAdayHN 4y ago
Because they lacked decency and intellectual humility to acknowledge his email despite benefiting from it.
- tablespoon 4y ago> Because they lacked decency and intellectual humility to acknowledge his email despite benefiting from it. Or their internal communication was haphazard and not designed to handle this case. I could totally imagine the bug report getting passed informally through a game of telephone and losing the connection to the external reporter (e.g. at some point the report got paraphrased, so the developer who fixed it doesn't know where the report came from, and the person who received the initial report doesn't know if it had merit or if it was fixed).
- kadoban 4y agoWhich is why you should immediately answer "thanks, we'll look into it!", then at least they got something even if you forget later. I learned this as a the triage guy in one of my first jobs, as I have a very shit memory. Worst case you thank someone for something useless.