That's like saying a book has no intention. It's just a bunch of ink and paper - it's completely neutral! However, the AI may not have been trained in a neutra

That's like saying a book has no intention. It's just a bunch of ink and paper - it's completely neutral! However, the AI may not have been trained in a neutral way, and the person using it may not be using it in a neutral way. If you create an AI product, you are responsible for its output. People aren't mad at the model itself, they are mad at its creators. Why did they create an AI which ends up insulting people and breaking the ToS of the platform it is on?