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I think you underestimate $28.83 billion.

• newsclues 4y ago
  “FB's net income for 2022 was $28.83 billion. They could drop that to $28.82 billion and fund a good size customer support team.” I’m pretty sure the math of 28.83B - 28.82B is 0.01B or ten million dollars to support 2-3 Billion users worldwide. Which is laughable.
  • Sparyjerry 4y ago
    As oppose to zero support now though. They only really need a queue. People would accept it if support got to their ticket in like a month from when they put it in. Hell they could even charge for customer support like $50 per hour or whatever and people would gladly pay it.
    • newsclues 4y ago
      How many languages does FB support in how many different legal jurisdictions? If you hire the cheapest WFH customer support in the world, and provide a minimal service that was slow as heck, you couldn’t even setup a global program legally and in most languages for users for $10 million a year even if you charged for support tickets. The legal and localization costs will be massive.