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About three years ago I was put in charge of improving incident response at a rapidly growing company. The previous iteration of that project had rolled out Pa
by CSMastermind 4y ago
About three years ago I was put in charge of improving incident response at a rapidly growing company. The previous iteration of that project had rolled out Pagerduty.
I did a comparison between Pagerduty and OpsGenie with the latter being like 1/10 the cost of Pagerduty.
There was no significant feature gap between the two and their sales team couldn't articulate one. At one point their sales guy told me they are positioning themselves as the luxury brand in the incident response market. Which ... yeah I'm cool going generic brand with my incident response tool.
As far as I'm concerned if you're a CFO you should be checking with your CTO or CIO to make sure you're not using Pagerduty. OpsGenie isn't perfect by any means but it's close enough while costings a fraction of what Pagerduty does.
- baggy_trough 4y agoCan't really take any place seriously that calls employees "Dutonians".
- dboreham 4y agoMost of these "services" can be implemented in house with some Python scripts.
- Johnny555 4y agoUntil you get to non trivial escalation policies and scheduling across time zones with schedules manipulated by multiple teams. Then your simple xml driven python script gets unwieldy and hard to test.
- onlyrealcuzzo 4y agoBut someone has to write and maintain those scripts - which costs money - exactly like OpsGenie - plus it distracts them from doing whatever the company needs which should be worth multiples on their time...
- lamontcg 4y agoSomeone has to manage the OpsGenie/PD configuration and business relationship, that doesn't come free.
- onlyrealcuzzo 4y ago> Someone has to manage the OpsGenie/PD configuration If you build you're own system, someone still needs to do this part. Maintaining a business relationship with OpsGenie is a very minimal effort.
- unsupp0rted 4y agoSo can Dropbox
- tonymet 4y agoHow big of a monthly op-ex cost are we talking about here? is it like 1% of sales?
- CSMastermind 4y agoIf I remember correctly we were around 1,600 engineers in our org at the time and the yearly cost savings were around $100,000. We saved a lot more on some other vendors, for instance I think we saved about $8 million with AWS but it was significant.