4 ms·

As a 40-something white male with a neutral, Urban Canadian English accent (so the ideal NLP user), even I have difficulty with voice assistants and ABHOR being

As a 40-something white male with a neutral, Urban Canadian English accent (so the ideal NLP user), even I have difficulty with voice assistants and ABHOR being forced to use one. My wife does have an accent and like your late grandmother always has great difficulty with these, usually requiring my intervention. Unfortunately, NLP is "modern" and "eliminates drag" according to current design-think. What's needed is a shift from thinking about "User Experience" to the real lived human experience when designing interfaces

deleted 4y ago
[deleted]
chinchilla2020 4y ago
That's the issue. The academic and research UI/UX spaces tend to reject user feedback. The explanation is that "You must train the users to like it". Deeply unpopular changes that are gaining traction in industry but hated by users are: 1. removal of all buttons from devices in favor of screens 2. voice bots and text bots 3. gesture interfaces
- passwordoops 4y ago
  These are the same brain geniuses who parrot the old "Henry Ford said if asked, my customers would demand faster horses" Really? Aside from the fact the quote cannot be attributed to him, was this before or after he was forced out as CEO when bringing Ford to the brink of bankruptcy for, among other things, declining sales caused by not listening to clients? In the middle of the roaring 20s - you know that period of time when everyone was buying things like new cars? And companies like Chrysler boomed by provided features that clients wanted? Because they asked and listened. That Henry Ford?
  - jjeaff 4y ago
    I have found that statement to be very true. But not in the sense that you shouldn't listen to customers. Just that you can't necessarily rely on customers to figure out the next big thing. Once you put that thing in front of them though, you have to incrementally improve based on customer feedback.
- marcosdumay 4y ago
  > The academic and research UI/UX spaces tend to reject user feedback. I dunno. I am yet to see the academic and research UI/UX having any impact on the real world on this century. Everything you see around was created by somebody else. So, since I also have not been looking for their work, I have no idea what they are saying.
  - Existenceblinks 4y ago
    Agreed. I'm afraid to say that UX/UI buzz is overrated, it's 99% copy 1% mix and match. And there's no revolutionary ideas. To be fair, something is truly hard to the point I don't think there's a fix such as UI for tree data, it's all sucks given current 2d screen we have.
    - jimmySixDOF 4y ago
      Yes. The 2D WIMP is hard to argue with given the input/output constraints of keyboard video mouse. That physics was solved over generations (both human and tech) so research gains are limited. Enter NUI's - with LLMs just being one example, but all as a category maturing out of R&D labs into the real world possibility space, which includes XR (Augmented/Virtual/Mixed Reality) with Computer Vision understanding a full Six Degrees of Freedom world model. New UI/UX like these systems enable is very much an unsolved work in progress where early failures should be expected as painful as that may be.
      - Existenceblinks 4y ago
        I think it's also bound to human sensing limitation. Generally speaking, UI seems to suffer from unable to present many things at a time. We have the concept of pagination, column, tab, collapsible thing, navigation just because many things can't be presented and comprehensible at the same time (I mean space)
- yellowapple 4y ago
  At the risk of some choir-preaching: if you have to train users to like your UX, then you have fundamentally failed at UX.
morgante 4y ago
> Unfortunately, NLP is "modern" and "eliminates drag" according to current design-think. Citation needed. Most serious UX designers are well aware of the limitations in chat-based interfaces.

deleted 4y ago

[deleted]

chinchilla2020 4y ago

That's the issue. The academic and research UI/UX spaces tend to reject user feedback. The explanation is that "You must train the users to like it". Deeply unpopular changes that are gaining traction in industry but hated by users are: 1. removal of all buttons from devices in favor of screens 2. voice bots and text bots 3. gesture interfaces

passwordoops 4y ago
These are the same brain geniuses who parrot the old "Henry Ford said if asked, my customers would demand faster horses" Really? Aside from the fact the quote cannot be attributed to him, was this before or after he was forced out as CEO when bringing Ford to the brink of bankruptcy for, among other things, declining sales caused by not listening to clients? In the middle of the roaring 20s - you know that period of time when everyone was buying things like new cars? And companies like Chrysler boomed by provided features that clients wanted? Because they asked and listened. That Henry Ford?
- jjeaff 4y ago
  I have found that statement to be very true. But not in the sense that you shouldn't listen to customers. Just that you can't necessarily rely on customers to figure out the next big thing. Once you put that thing in front of them though, you have to incrementally improve based on customer feedback.
marcosdumay 4y ago
> The academic and research UI/UX spaces tend to reject user feedback. I dunno. I am yet to see the academic and research UI/UX having any impact on the real world on this century. Everything you see around was created by somebody else. So, since I also have not been looking for their work, I have no idea what they are saying.
- Existenceblinks 4y ago
  Agreed. I'm afraid to say that UX/UI buzz is overrated, it's 99% copy 1% mix and match. And there's no revolutionary ideas. To be fair, something is truly hard to the point I don't think there's a fix such as UI for tree data, it's all sucks given current 2d screen we have.
  - jimmySixDOF 4y ago
    Yes. The 2D WIMP is hard to argue with given the input/output constraints of keyboard video mouse. That physics was solved over generations (both human and tech) so research gains are limited. Enter NUI's - with LLMs just being one example, but all as a category maturing out of R&D labs into the real world possibility space, which includes XR (Augmented/Virtual/Mixed Reality) with Computer Vision understanding a full Six Degrees of Freedom world model. New UI/UX like these systems enable is very much an unsolved work in progress where early failures should be expected as painful as that may be.
    - Existenceblinks 4y ago
      I think it's also bound to human sensing limitation. Generally speaking, UI seems to suffer from unable to present many things at a time. We have the concept of pagination, column, tab, collapsible thing, navigation just because many things can't be presented and comprehensible at the same time (I mean space)
yellowapple 4y ago
At the risk of some choir-preaching: if you have to train users to like your UX, then you have fundamentally failed at UX.

morgante 4y ago

> Unfortunately, NLP is "modern" and "eliminates drag" according to current design-think. Citation needed. Most serious UX designers are well aware of the limitations in chat-based interfaces.