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FB's net income for 2022 was $28.83 billion. They could drop that to $28.82 billion and fund a good size customer support team.
by rom-antics 4y ago
FB's net income for 2022 was $28.83 billion. They could drop that to $28.82 billion and fund a good size customer support team.
- lowercased 4y agoHow dare you! Won't you think of the poor investors? /s
- meepmorp 4y agoJeff's divorce was expensive, they gotta make it up somehow.
- lotsofpulp 4y agoI did not know Zuckerberg was subsidizing Bezos' divorce.
- meepmorp 4y agoI think I replied to the wrong comment.
- cinntaile 4y agoJeff is at Amazon, not Facebook.
- newsclues 4y agoI think you underestimate either the cost or the scale of support tickets that would flood in constantly.
- dgudkov 4y agoI think you underestimate $28.83 billion.
- newsclues 4y ago“FB's net income for 2022 was $28.83 billion. They could drop that to $28.82 billion and fund a good size customer support team.” I’m pretty sure the math of 28.83B - 28.82B is 0.01B or ten million dollars to support 2-3 Billion users worldwide. Which is laughable.
- Sparyjerry 4y agoAs oppose to zero support now though. They only really need a queue. People would accept it if support got to their ticket in like a month from when they put it in. Hell they could even charge for customer support like $50 per hour or whatever and people would gladly pay it.
- newsclues 4y agoHow many languages does FB support in how many different legal jurisdictions? If you hire the cheapest WFH customer support in the world, and provide a minimal service that was slow as heck, you couldn’t even setup a global program legally and in most languages for users for $10 million a year even if you charged for support tickets. The legal and localization costs will be massive.
- Rebelgecko 4y agoHow big of a team could you build for $10m/year? Maybe 30 people working at any given time? 50-100 if you offshore?