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I remember for a while after Meta bought Oculus, they still had a Human support system. People who's Facebook accounts had been hacked/reset/whatever were buyin
by sircastor 4y ago
I remember for a while after Meta bought Oculus, they still had a Human support system. People who's Facebook accounts had been hacked/reset/whatever were buying Quest/Quest2s so they could get support for their Facebook account. It's obnoxious the extremes we have to go to. Especially when these representations of ourselves might reflect on us poorly through no fault of our own, and we have no recourse.
- rom-antics 4y agoFB's net income for 2022 was $28.83 billion. They could drop that to $28.82 billion and fund a good size customer support team.
- lowercased 4y agoHow dare you! Won't you think of the poor investors? /s
- meepmorp 4y agoJeff's divorce was expensive, they gotta make it up somehow.
- lotsofpulp 4y agoI did not know Zuckerberg was subsidizing Bezos' divorce.
- meepmorp 4y agoI think I replied to the wrong comment.
- cinntaile 4y agoJeff is at Amazon, not Facebook.
- newsclues 4y agoI think you underestimate either the cost or the scale of support tickets that would flood in constantly.
- dgudkov 4y agoI think you underestimate $28.83 billion.
- newsclues 4y ago“FB's net income for 2022 was $28.83 billion. They could drop that to $28.82 billion and fund a good size customer support team.” I’m pretty sure the math of 28.83B - 28.82B is 0.01B or ten million dollars to support 2-3 Billion users worldwide. Which is laughable.
- Sparyjerry 4y agoAs oppose to zero support now though. They only really need a queue. People would accept it if support got to their ticket in like a month from when they put it in. Hell they could even charge for customer support like $50 per hour or whatever and people would gladly pay it.
- newsclues 4y agoHow many languages does FB support in how many different legal jurisdictions? If you hire the cheapest WFH customer support in the world, and provide a minimal service that was slow as heck, you couldn’t even setup a global program legally and in most languages for users for $10 million a year even if you charged for support tickets. The legal and localization costs will be massive.
- Rebelgecko 4y agoHow big of a team could you build for $10m/year? Maybe 30 people working at any given time? 50-100 if you offshore?
- oigursh 4y agoMy favourite thing is the fake typing ellipsis that chat bots do, as they have infinite time and patience.
- sircastor 4y agoIt's one of those things that we script in to make it feel more comfortable for humans - add in those little things that we're used to. I'm reminded of a national tour put on by Nissan for the All-Electric LEAF when it first came out. We were told by our presenter that there was an aluminum cover under the hood designed to look like an engine block - apparently it was discomforting to people to open the hood and not see that component.