Having worked at a few places that make consumer electronics, Apple is a breath of fresh air! Here is how it goes when you find an issue with a qualcomm chip (

Having worked at a few places that make consumer electronics, Apple is a breath of fresh air! Here is how it goes when you find an issue with a qualcomm chip (which is what you are using if you want to make anything fast and portable): (1) they ignore you, (2) they tell you to fuck off, (3) they ignore you some more, (4) they tell you that because your design is not a 100% copy of their reference design, they cannot support you, (5) they delay, (6) they tell you that a new chip came out and you should try that, while not specifying if anything was actually fixed. Here is how it goes at Apple: (1) you think you might have an issue, (2) in < 30 minutes you have a meeting/slack channel with the team that designed the chip and can clarify/discuss as needed. It is incredibly cool to know that every part of the device is made in the same company - it means that no matter what your issue is, someone will care and try to resolve it!