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I'm a dev on an MLOps team, we also do Scrum like you. We keep support tickets out of the sprint and also have a weekly rotation for support work. It's far from
by tjpnz 4y ago
I'm a dev on an MLOps team, we also do Scrum like you. We keep support tickets out of the sprint and also have a weekly rotation for support work. It's far from perfect, some weeks are just plain rotten and someone has to go off their ticket work to help. But it has worked well enough for us in the year since we introduced it.
- tecleandor 4y agoMore or less like us, yep.
- stevekemp 4y agoThat's how I've seen it done in a few places: * The team does short sprints. * One lucky soul handles all support requests for the duration of the sprint, having no officially planned work for the sprint. The staff take it in turns to be the "support-person", and if they have a lot of tickets they work a lot. If they have few then they might sneakily do some work, or help colleagues with their own stories/tickets.