4 ms·

Yep, this. I live downtown, and I don't have a car. The UPS location I would have to pick things up is a 15 minute drive away, outside of downtown, or like an h

Yep, this. I live downtown, and I don't have a car. The UPS location I would have to pick things up is a 15 minute drive away, outside of downtown, or like an hour+ with transit. It's just not viable for me. I have the same problem with Purolator, their physical location is way too inaccessible for me. Thankfully though I have a Canada Post location literally next door to my apartment, so when I need to do returns, it's usually pretty easy as long as it's done via Canada Post. Intelcom (gig-economy delivery used by Amazon from their fulfillment centers) was pretty bad when they first got started a few years ago, but it's smoothed out significantly since. The only problems I've seen is when they deliver to rural areas and the drivers aren't familiar with the dirt roads, they tend to give up trying to deliver pretty quickly. But their support via email has been okay.

MonkeyMalarky 4y ago
I have distinct memories of being a student in Ottawa and having to take the bus out to some industrial area by the airport to pick up a package once. It was the complete antithesis of customer service and convenience.
- francislavoie 4y ago
  Yep. From Carleton to the Purolator near Hawthorne/Hunt Club. Nightmare. The bus decided to drive right past me and I had to sit on the ground in the hot sun for 45 minutes waiting for the next one, with my phone battery dead. I told myself never again.
magicalhippo 4y ago
> I live downtown, and I don't have a car. The UPS location I would have to pick things up is a 15 minute drive away [...] Here in Norway, UPS and FedEx have deals with local corner shops and similar. If I'm not at home they'll bring it there. I live on the outskirts, but I've not had to walk more than 15 minutes.
- the_real_sparky 4y ago
  For a friendly (to UPS) payment of $5.99, UPS America will happily deliver your package to a nearby location. The worst part is that if you just want the package held at the hub in advance then it’s still $5.99 now, even though they didn’t have to actually deliver anything! It’s crazy. So just wait. I’m sure UPS Norway will soon be coming for your money too.

MonkeyMalarky 4y ago

I have distinct memories of being a student in Ottawa and having to take the bus out to some industrial area by the airport to pick up a package once. It was the complete antithesis of customer service and convenience.

francislavoie 4y ago
Yep. From Carleton to the Purolator near Hawthorne/Hunt Club. Nightmare. The bus decided to drive right past me and I had to sit on the ground in the hot sun for 45 minutes waiting for the next one, with my phone battery dead. I told myself never again.

magicalhippo 4y ago

> I live downtown, and I don't have a car. The UPS location I would have to pick things up is a 15 minute drive away [...] Here in Norway, UPS and FedEx have deals with local corner shops and similar. If I'm not at home they'll bring it there. I live on the outskirts, but I've not had to walk more than 15 minutes.

the_real_sparky 4y ago
For a friendly (to UPS) payment of $5.99, UPS America will happily deliver your package to a nearby location. The worst part is that if you just want the package held at the hub in advance then it’s still $5.99 now, even though they didn’t have to actually deliver anything! It’s crazy. So just wait. I’m sure UPS Norway will soon be coming for your money too.