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What if we switched the question around: you have to provide individualized tech support for each customer? Essentially, they would get hand-holding. What would
by chii 4y ago
What if we switched the question around: you have to provide individualized tech support for each customer? Essentially, they would get hand-holding. What would need to change?
- 8n4vidtmkvmk 4y agoI'm trying to think of how that would change the product. I would have to hire a team of folks to actually provide tech support, for sure. But the product? Would need less attention to detail because we'd always be a phone call away. Edit: Maybe I can train a ChatGPT embedding on how to use my product and force customers to use that...
- pjc50 4y agoThe support team will provide you with a set of suggestions as to how to change the product, unless you slap them down constantly.
- 8n4vidtmkvmk 4y agoThat's true. That kind of does happen actually. I let my business partner take all the calls and he sometimes asks me to change stuff based on recurring confusion.
- 082349872349872 4y agoWith high enough margins, you get customers who are willing to provide an engineer or two specifically to travel to you and learn how your product works.