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If they did that, then there would be no incentive for customers to choose arbitration over filing a dispute with their credit card.
by quanticle 4y ago
If they did that, then there would be no incentive for customers to choose arbitration over filing a dispute with their credit card.
- tgsovlerkhgsel 4y agoArbitration is likely even more expensive than a dispute.
- Scoundreller 4y agoMore choice of arbitration firms than credit card arbitration firms (for them, not you!)
- tgsovlerkhgsel 4y agoDoesn't help if each arbitration case costs a low triple-digit amount in arbitration fees + creates an expensive case in the legal department. The arbitration is painful because of the costs (financial and staffing/handling) of the process, not the outcome.
- zamadatix 4y agoAt the individual dispute level but in the long run arbitration means you don't lose your risk level which will almost always cost you a lot more than whatever the actual arbitration/credit disputes cost.
- tgsovlerkhgsel 4y agoI suspect (but may be wrong, I don't know how trigger-happy the risk level changes are) the absolute number of events needed to trigger a risk level loss at the scale of Twilio would also represent a catastrophic number of arbitration cases.