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> Have you bought something that you had to scrap and build yourself anyways? I'm very close to with another product. HashiCorp is way overhyped. Yes, their o
by takeda 4y ago
> Have you bought something that you had to scrap and build yourself anyways?
I'm very close to with another product.
HashiCorp is way overhyped. Yes, their open source products aren't bad if you don't pay for them, but then you get an enterprise license and realize how bad their support is. Seems like the company thinks that "enterprise" means just a product with additional features, but you're still on your own with any help.
Consul, especially when running on k8s is very complex, it feels like support barely knows more than you. They won't answer any questions explaining how given feature works, referring to solutions architects, which takes months to get access to them. Unlike Open Source, since you don't have the source, you can't just modify code yourself to add missing functionality, and if you ask your rep about it, they might tell you it could take a year (if it even happens) to implement it. WTF?
- ddreier 4y agoTotally agreed on being disappointed with Support. There are some diamonds in the rough, but I'd give them a hearty thumbs-down overall. Agreed on feature requests too. If it isn't already on the product's roadmap, good luck! > They won't answer any questions explaining how given feature works, referring to solutions architects, which takes months to get access to them. It sounds like your account team is really letting you down here. We meet with ours, including SAs, bi-weekly. Generally we can get answers to our questions/issues within a few business days, including feedback from product engineers.
- takeda 4y ago> It sounds like your account team is really letting you down here. We meet with ours, including SAs, bi-weekly. Generally we can get answers to our questions/issues within a few business days, including feedback from product engineers. Thanks. So I see that this is not normal, maybe I can escalate.