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How many times do people talk about their bank in glowing terms? How many people love their bank? How many people rave about their bank? I have never met anyone

How many times do people talk about their bank in glowing terms? How many people love their bank? How many people rave about their bank? I have never met anyone that would meet those descriptions. I think those are telltale signs that there is room for a Zappos of banks. I hope www.simple.com can be it. I wish www.mint.com had gone for it.

chris11 15y ago
I love USAA. Great customer service, great web access, and I can always get someone on the phone no matter the time.
viraptor 15y ago
I'm feel pretty good with Lloyds (UK). While they're not perfect, they: - don't have silly password restrictions (login is username + password 1 + 3* n'th letter from password 2, transfers need password 1 again, large transfers to unknown destination needs phone confirmation (automatic service)) - have website working well in pretty much any browser - provide instant SMS notification about low balance and an account summary every week - have pretty low waiting times (whenever I call, it's rarely more than a minute before my call is picked up) - process my statement and split known records into groups showing me money spent/earned from various sources (car, house, food expenses, etc.); they find recurring payments and put them into a calendar which gives a good idea of how much money I need and when; effectively they killed the need of using local app for keeping track of my account - they provide exports into csv and other formats (although they've got a "known issue" for years where the export range is approximate - it can add or miss a couple of days randomly) - they do watch my account - when my employer missed the payday by 1 day, I got a call to check if that's expected; when I got a larger incoming transfer, I also got a call to notify me about it and check if it's expected (did not request that before) I do recommend them to other people, because they're better than other banks I had to deal with.
- richardburton 15y ago
  Great to know. Thanks! I will check them out :)

chris11 15y ago

I love USAA. Great customer service, great web access, and I can always get someone on the phone no matter the time.

viraptor 15y ago

I'm feel pretty good with Lloyds (UK). While they're not perfect, they: - don't have silly password restrictions (login is username + password 1 + 3* n'th letter from password 2, transfers need password 1 again, large transfers to unknown destination needs phone confirmation (automatic service)) - have website working well in pretty much any browser - provide instant SMS notification about low balance and an account summary every week - have pretty low waiting times (whenever I call, it's rarely more than a minute before my call is picked up) - process my statement and split known records into groups showing me money spent/earned from various sources (car, house, food expenses, etc.); they find recurring payments and put them into a calendar which gives a good idea of how much money I need and when; effectively they killed the need of using local app for keeping track of my account - they provide exports into csv and other formats (although they've got a "known issue" for years where the export range is approximate - it can add or miss a couple of days randomly) - they do watch my account - when my employer missed the payday by 1 day, I got a call to check if that's expected; when I got a larger incoming transfer, I also got a call to notify me about it and check if it's expected (did not request that before) I do recommend them to other people, because they're better than other banks I had to deal with.

richardburton 15y ago
Great to know. Thanks! I will check them out :)