Granted my usually routine flight in 3 days, from BUR to SJC got canceled. And no way to get thru and the usual handy dandy "full refund!" button has been repl

Granted my usually routine flight in 3 days, from BUR to SJC got canceled. And no way to get thru and the usual handy dandy "full refund!" button has been replaced w just an email form with "we'll get back to you!" I sort of believe it