> I shudder to think they themselves use outlook and are proud of it From experience at other large tech companies (but not Microsoft) there is likely a reposi

> I shudder to think they themselves use outlook and are proud of it From experience at other large tech companies (but not Microsoft) there is likely a repository of internal-only browser plugins that make these products useable. People will install these plugins very early in their tenure, forget about them over time, and then claim the product is great. Additionally, there will be a suite of features that will never leave “beta” but dramatically improve the UX that the public does not have access to. If you’re not actively comparing the internal product to the external offering it’s very easy to fall into the trap of thinking the product is great.