9 ms·
And my related pet-peeve, entry of credit card number comes before display of shipping and handling charges for the order. I've abandoned carts at sites that d
by pwg 4y ago
And my related pet-peeve, entry of credit card number comes before display of shipping and handling charges for the order. I've abandoned carts at sites that did not provide S/H before they wanted my credit card number.
- crazygringo 4y agoWow, I feel like I buy a lot of stuff online but I don't think I've ever come across that. It sounds super bad. Is there a particular site or commerce platform that is known for implementing this?
- RajT88 4y agoThose drop-shipper websites which are extremely numerous (and often haven't been running for very long) are quite guilty of this. They sometimes use this as a way of "bait and switch" - we're sorry, we're out of stock, but if you want to use the credit for this item on other things...
- jhallenworld 4y agoI'll add to that: always tell customer up front if there is stock or if back-ordered. Burned too many times by the silent back-order.
- deleted 4y ago[deleted]
- Spivak 4y agoIt in no way justifies it but this is usually because left hand doesn't know about the right something something good engineering. You have the site that's independently run and exists as nothing but a client to the other system that handles inventory and fulfillment blah blah business! And that system isn't made in-house so you're at the whim of whatever order submission "thing" (because it's not always an API, the horror) it exposes to you and sadly a lot of them the only way to see if you can actually complete a purchase is to try and see if it errs.
- FridgeSeal 4y agoSuplemental: Stop listing things in product pages and search results, just to click through and find it's out of stock. Been searching for a particular pair of skis recently, and so many places listed them, only to click through and find they have no stock in any size. Complete waste of time.
- netsharc 4y agoTried to book a flight a week ago. One site was showing the price 30% less than other sites. Last step, entered my CC info and clicked "Purchase". "Oops, the flight is no longer available for that price, current price: x (the price other sites were showing). Do you want to buy anyway?". To be fair, the dialog with the "Buy anyway" and "Cancel" buttons weren't using any further dark patterns. No, I would not like to buy anyway, but to welcome to you to the list od websites I'll never use again, [redacted].com...
- amalcon 4y agoThat looks to be a classic bait-and-switch, which is considered a form of fraudulent advertising in many jurisdictions. It may not be worth the hassle for you, but you probably could report them if you want.
- hunter2_ 4y agoProbably depends on whether the entity baiting you is the same as (or represents) the entity you're ultimately purchasing from. If the aggregator is merely redirecting you to the airline and getting a kickback, as opposed to actually being a middleman, maybe that's a loophole in bait-and-switch law? On the other hand, since GP furnished payment details to the baiter, I guess it really is a middleman, in which case you're absolutely correct.
- crazygringo 4y agoThat sucks, but to be fair that's not usually intentional, but simply a cached price that hasn't updated. You see this especially with flights for some reason due to the complexity -- airlines change prices incredibly frequently but aggregator sites can't refresh them all instantly. I'd forgive a site if I only saw this happen once/occasionally, but I'd report it to regulators if I saw it happen as a pattern.
- hunter2_ 4y agoWith how laggy those sites are, I figured they are indeed pulling the price from the origin... Interesting that they'd have their own cache and still be so slow.
- 0cf8612b2e1e 4y agoIf we are complaining about credit cards, mine is the large number of sites that ask for credit card details out of order. Number, then name, then zip code, maybe month/year or some equally cursed implementation. Even better if tabbing between fields is equally random. Have these designers never looked at their own credit card before? Or is there just an incredible desire to be different that they require a unique take for this already solved problem?
- zeta0134 4y agoI wonder how many of these are intentionally randomizing the form you get during checkout, in an effort to thwart automated purchases by bot accounts. I don't know anything about this space, but I've definitely noticed that my bank does this with its login flow. There's at least a dozen variations and domains I might get redirected to on any given day. Does anyone who works in this space know of a similar practice for online checkout?
- r_hoods_ghost 4y agoReally??? That sounds insanely insecure by design. If I tried to log in to a secure site and was redirected to a random site I'd assume I was the victim of a link backing attack and back out. Normalising this kind of behavior by a bank sounds like a very bad idea.
- texxtxxet 4y agoI fought (and lost) against this payflow at a job because Marketing guessed that the sunk cost of time spent filling out the CC info form made users more likely to just click "buy" once the final cost was revealed. Stats backed them up :( A dark pattern for sure, becoming more frequent.
- solarkraft 4y agoI hope they also measured the amount of people that abandoned because of it.
- kragen 4y agoin the us maybe you can file complaints with the ftc there must be an eu equivalent
- anamexis 4y agoOn what grounds?
- orra 4y agoThe Unfair Commercial Practices Directive (Directive 2005/29/EC). Article 7(4)(c).
- inetknght 4y ago> in the us maybe you can file complaints with the ftc As someone with complaints relevant to the FTC... where do I file a complaint with the FTC that falls outside of their website workflow? Their website appears to shoehorn everyone into payment disputes and fraud. But the FTC is supposed to protect consumers from more than just payment disputes and fraud.
- kragen 4y agosend them a letter perhaps better, hire a lawyer to do so
- 4y ago
- tgsovlerkhgsel 4y agoYou'll notice that in Germany, online shops tend to have the shipping costs listed or at least linked right next to the price on the product page. Because there is a law for that.
- irrational 4y agoHow do they know the shipping price before they have the person’s address? Surely it costs more to ship to Australia than to Austria.
- julianlam 4y agoYou wouldn't know, but you could ask in advance and show a prompt otherwise.
- gsich 4y agoGeolocation based on IP.
- jaclaz 4y agoI guess it depends on countries, usually IP geolocation here (Italy) for landlines can be off by hundreds of kms.
- throwaway14356 4y agothe easiest (not the best) way is to display the highest cost then lowering it on checkout. but a german store shipping to germans could just list the in-germany shipping cost. It would be correct for all germans.
- ratsmack 4y agoAlso, why can't sites display your card number in groups of four digits just like they're shown on your card. This makes it much easier to verify your card number for people with poor eye sight. Some sites do, most don't.
- rsync 4y agoVisa/MC numbers are 4x4, as you are describing but AMEX is 15 digits and Diners Club and Carte Blanche are 14 digits. So you need to pick your poison: Either ask people what kind of card it is and then group their numbers nicely ... or don't ask them what kind of card it is (since you can tell anyway by the numbers and schema) and have ungrouped numbers. I prefer the latter, actually, since it annoys me to be asked a question that the site can infer the answer to ...
- listenallyall 4y agoCC inputs know within 2 or 3 digits... it's how some entry forms display an Amex, MC, Visa icon in the input window.
- samtho 4y agoYou can pretty much infer the type of card as they enter it, the with first 2 digits signaling the card and this format in 90% of use cases worldwide.
- throwaway14356 4y agoenough letter spacing is enough for users with poor eyesight
- o_m 4y agoI always type in fake information the first time to see the price. If I abandon the cart they often use the information I gave them to spam me.
- gala8y 4y agofew days ago I was buying something on Amazon Japan and not only I had to provide credit card first, but the price of the item itself changed when for international shipping. still, I wanted the thing and and it's half the price against already imported, but what gives?