4 ms·
I thought all companies are doing that by default?
by MrYellowP 4y ago
I thought all companies are doing that by default?
- williamscales 4y agoI haven't heard that. I can see two perspectives: 1. If a chargeback is issued, that means the company messed up massively and they should investigate, not ban the user 2. Some people fraudulently issue chargebacks and we assume our support would solve all legitimate issues, therefore it's a ban. Probably the answer is to use risk signals about users to inform an investigation.
- cokeandpepsi 4y agoin this case google support recomended the writer issue a chargeback when their policy was to ban all accounts who issue chargebacks yeah i'm going avoid buying anything directly from google
- kjs3 4y agoYour point 1 isn't really true. People charge back businesses all the time for any reason up to and including "I don't want to pay for this and this is how I don't have to". It's a huge problem for folks like eBay sellers, for example.
- Dylan16807 4y agoNeither point is reliably true. They are the extremes of a spectrum.
- williamscales 4y agoExactly. It would have been clearer if I had added "in the middle:" after "the answer is".
- theturtletalks 4y agoMany do, but I would just assume they ban the user from buying more items from the Google Store instead of banning his whole email account.
- tlogan 4y agoYes - they do. In general companies will disable the account and the amount might be sold to collection agency (so you will receive unpleasant news when apply for mortgage or something like that). But majority of companies do email you and do have email address for support so I never run into issues like this.