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Think this depends on the pricing structure. Are you offering a free or a paid service? Is support part and parcel of this, or do you offer different levels of
by jwilliams 18y ago
Think this depends on the pricing structure. Are you offering a free or a paid service? Is support part and parcel of this, or do you offer different levels of support?
- jd 18y agoNo different levels of support: best-effort is the best we can do. This means that sometimes it may take a while for us to get respond to somebody, given that we have to sleep occasionally. I'm mostly curious how other people deal with it. Do people carry a laptop everywhere so they can plug in whenever something happens? Or do people just hope for the best and deal with problems only during "office hours"?
- veeneck 18y agoIf our team is going to be away for a few hours, we usually do have a laptop on hand. Otherwise, we just do it through our phones (which is slow and painful), or ask another team member to cover for a few hours. Side note to parent comment -- we do offer the same support to free and paid plans right now.