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So basically the trick here is that the AI does not run out of empathy or patience when doing this over and over and over. Of course soon as the customer knows

So basically the trick here is that the AI does not run out of empathy or patience when doing this over and over and over. Of course soon as the customer knows they they are talking to a machine AND still not getting their order they’ll lose their shit even harder. But as long as they don’t know this will keep working.

visarga 4y ago
Yeah but it's a shipping issue, not an AI issue.
pbhjpbhj 4y ago
>they’ll lose their shit even harder And the company cares about that? Some software engineer somewhere: "I got 100k bonus for getting rid of 1000 customer support roles and causing frustration to 10M customers, go me!"
- IgorPartola 4y ago
  Depends on the company. Millennials have come to expect excellent customer service, especially from smaller companies. For example, my partner recently ordered a pair of boots that she needed to exchange for a larger size. She contacted their chat support and got them in the right size three days later with no hassle. She was thoroughly impressed by this, as she is every time this happens. The user story is that if you have polite, empathetic, happy customer supply staff, that means the company cares about its employees and customers and pays their staff well, which in turn means it’s a company the consumer can feel good about supporting. Whether this is true or not of course is on a case by case basis, but this is what Zappos got us used to.
briHass 4y ago
Maybe we'll come full circle and actually come to appreciate responses from humans that have clear frustration and emotion over sanitized AI platitudes, even if they're rude. A bit like the Zen'ed-out hippy guru that is frustrating to talk to, because they are devoid of any real emotion or substance.