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Two people have tried to answer you but let's give ChatGPT a go. See the complete unaltered transcript below. My prompt in [brackets], everything else below i
by logicallee 4y ago
Two people have tried to answer you but let's give ChatGPT a go. See the complete unaltered transcript below. My prompt in [brackets], everything else below is chatgpt. (Notably, I didn't write the last paragraph!) Note that the entirety of my followup prompt was based on the idea of a situation that might escalate which it mentioned in its first response, I just picked up on it and chose to focus on it. What do you think?
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[Someone doesn't understand why someone would use an AI assistant to write things in a friendlier manner. They wrote "You people are weird. Is it that hard to write a personally accountable email?
Do i just live in bizzaro-world?" Explain to this person the benefits of using an AI assistant, and do so using a specific example that humans find very difficult but that through your expertise you could help them solve. Be sure that your example is motivating and would help this poster see the light.]
It's understandable that you might find the idea of using an AI assistant to write things in a friendlier manner to be strange. However, there are many benefits to using an AI assistant for tasks like this. For example, let's say you're a customer service representative who spends a lot of time responding to customer emails. You might find that it can be challenging to keep your responses friendly and helpful, especially when you're dealing with difficult customers or responding to a high volume of emails. In this situation, an AI assistant could be very helpful.
Using an AI assistant, you could quickly and easily generate friendly, helpful responses to customer emails. The AI assistant could use its natural language processing capabilities to understand the customer's concerns and provide a personalized response. This would not only save you time and effort, but it would also help you provide better customer service.
In addition, using an AI assistant could help you avoid common pitfalls when dealing with difficult customers. For example, the AI assistant could help you avoid responding in a way that might escalate the situation or cause further frustration. Overall, using an AI assistant to write in a friendlier manner can help you provide better customer service and save you time and effort.
[Give a specific example of a case that could easily escalate. Quote a hypothetical angry customer directly, quote what a person might say, and quote an AI-generated friendly response that is much more likely to have a better outcome. Use specific direct hypothetical quotes.]
Here's a specific example of a case that could easily escalate:
Customer: "I've been waiting for my order for over a week and I haven't received any updates! I'm extremely disappointed and frustrated. What's going on?"
Person: "I'm sorry for the delay. We're experiencing some shipping issues, but we're working on it."
AI: "I understand how frustrating it can be to wait for a delayed order. I apologize for the inconvenience. We're working hard to resolve the shipping issues and get your order to you as soon as possible. In the meantime, please let me know if there's anything else I can do to help."
In this example, the customer is clearly angry and frustrated. A person responding to the customer's email might try to apologize and provide an explanation, but this response might not be enough to calm the customer down. The AI, on the other hand, recognizes the customer's emotions and provides a more personalized and empathetic response. This response is more likely to calm the customer down and prevent the situation from escalating.
- IgorPartola 4y agoSo basically the trick here is that the AI does not run out of empathy or patience when doing this over and over and over. Of course soon as the customer knows they they are talking to a machine AND still not getting their order they’ll lose their shit even harder. But as long as they don’t know this will keep working.
- visarga 4y agoYeah but it's a shipping issue, not an AI issue.
- pbhjpbhj 4y ago>they’ll lose their shit even harder And the company cares about that? Some software engineer somewhere: "I got 100k bonus for getting rid of 1000 customer support roles and causing frustration to 10M customers, go me!"
- IgorPartola 4y agoDepends on the company. Millennials have come to expect excellent customer service, especially from smaller companies. For example, my partner recently ordered a pair of boots that she needed to exchange for a larger size. She contacted their chat support and got them in the right size three days later with no hassle. She was thoroughly impressed by this, as she is every time this happens. The user story is that if you have polite, empathetic, happy customer supply staff, that means the company cares about its employees and customers and pays their staff well, which in turn means it’s a company the consumer can feel good about supporting. Whether this is true or not of course is on a case by case basis, but this is what Zappos got us used to.
- briHass 4y agoMaybe we'll come full circle and actually come to appreciate responses from humans that have clear frustration and emotion over sanitized AI platitudes, even if they're rude. A bit like the Zen'ed-out hippy guru that is frustrating to talk to, because they are devoid of any real emotion or substance.