My mother is a reference librarian. Morale has fallen at the library in recent years due to lower foot traffic. COVID has exacerbated this. It’s become so borin

My mother is a reference librarian. Morale has fallen at the library in recent years due to lower foot traffic. COVID has exacerbated this. It’s become so boring for the reference staff in 2021 and 2022 that she’s probably retiring early. Knowing that self-help online services are being used is not enough of a consolation for people whose calling is working with people and information at the same time. If you live near a library you would probably make them happy by coming in and trying to find something specific.