That piece is chemically cleansed of any sense. The writer argues that it took long for the campaign to work. Compared to what? "Holding authority to account is

That piece is chemically cleansed of any sense. The writer argues that it took long for the campaign to work. Compared to what? "Holding authority to account is an art best practised by professionals in the media." - why? It is quite clear that the financial pressured exerted by customers leaving is a pretty effective means of changing the "mind" of a corporation, which is exactly what happend here. "Their customers were swept up in the flood. They had no choice but to comply." - or they just happen to agree that giving their cash to a Internet services company, that is clueless about the fundamentals of the Internet is a pretty bad idea.