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His comment about not being able to pre-load an account with enough money to cover the usage to avoid the noob filter seems like it should be easy to fix, but I
by jandrese 4y ago
His comment about not being able to pre-load an account with enough money to cover the usage to avoid the noob filter seems like it should be easy to fix, but I'm not sure it would solve the "whoops, I just accidentally wasted 6 figures, can I have it back?" problem Google presumably implemented this policy to fight. Sure Google won't necessarily be on the hook since they already have the money, but at the same time it's hard for customer service to go tell someone like that to pound sand. They clearly have money to spend even if they managed to waste a ton of it this time.
Maybe a flag you could set in your account that says "I know what I'm doing and I promise not to ask for refunds for my mistakes." Obviously if the money is lost due to a Google screwup then yeah, I'm going to want that back, but if I forgot to turn off a few thousand max GPU instances over the weekend then that's on me. Maybe combine that flag with a prepayment system? And if you blow out your account then it halts your instances until you top it off, hopefully with a bunch of text messages and emails to the admin.
- bombcar 4y agoAWS famously lets you spend billions overnight, so it can't be that big of a problem. I suspect it's mostly Google being Google and horribly at customer service, even when the customers are waving money at them.
- llaolleh 4y agoGoogle customer service is atrocious. Their ability to solve customer support issues is effectively a toss up. Please do better Google.
- nszceta 4y agoYou shouldn't need to ask Google for mercy. When a company gives you bad service you should be free to leave for a competitor. If you are not able to you need to ask yourself why you are willing to put up with such abuse?
- minhazm 4y agoI think it's largely about capacity. Even if you have the money they don't want you to randomly spin up up a few hundred GPU instances for 6 hours because it will end up causing capacity issues for all of the other people trying to also allocate those instances. GPU's are in crazy high demand and I doubt even GCP, Azure, or AWS can get their hands on enough of them. Contrary to what cloud providers may have you believe you can't actually spin up hundreds of instances unless you already have thousands of instances or you've talked to them and have already told them you're going to spend millions of dollars with them and got the quota pre-approved.
- willcipriano 4y ago> Contrary to what cloud providers may have you believe you can't actually spin up hundreds of instances I've had three software engineer jobs, learned this lesson on the first one and watched others get tripped up by it in the other two. Nobody ever believes me when they say "We will just spin up a instance for every file in the directory" or similar and I respond with "No you won't, they aren't going to give you a thousand instances". This is a lesson that can only be learned first hand.
- fragmede 4y agoFor GPUs, yeah. If you're talking compute though, you just keep requesting your limits be raised until you're happy. You'll probably hit your ability to pay before you hit actual AWS limits. Talk to your AWS TAM if you have questions on what your spend has to be before they'll give you that kind of access. If you don't have a TAM then you might be too small.
- deleted 4y ago[deleted]
- nunez 4y agos/might/are/
- Aeolun 4y ago
- badlucklottery 4y ago> I'm not sure it would solve the "whoops, I just accidentally wasted 6 figures, can I have it back?" problem Google presumably implemented this policy to fight. Or the "with enough GPUs I can quickly launder a large pile of cash I scammed off the elderly/businesses/etc. into crypto currency before this account gets frozen" problem.
- codedokode 4y agoThere are other ways to launder money, for example casino, gift cards or betting on sports.