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>> Apple doesn't have a separate, "VIP" review process for apps they do. Some years ago my app was in the top 100 and I had nice telephone calls with real hum

by singularity2001 4y ago

>> Apple doesn't have a separate, "VIP" review process for apps they do. Some years ago my app was in the top 100 and I had nice telephone calls with real human people.

smoldesu 4y ago
It's shocking that this isn't part of the $99/year developer program. 15-minute quarterly check-ins with an Apple developer seem fully within their means.
- richbell 4y ago
  But then it wouldn't be free money.
- danpalmer 4y ago
  It sort of is. You get 2 developer technical support tickets (DTS). These are essentially at the level of having an engineer look at your code and help you figure it out. With these they’ve done things like review my build settings when I was having difficulty with a complex build. I believe App Store consultation is one of the available topics, but if not it would be worth trying anyway. These tickets are clearly worth a lot more than $50 each if used well.
  - smoldesu 4y ago
    Interesting, I didn't now that. Still though, my recommendation is mostly tongue-in-cheek because even spending 5 hours with an Apple engineer won't fix OP's problem. Nevertheless though, thanks for sharing!
    - 1123581321 4y ago
      What's OP's problem? Everyone has told them that there are multiple tiers of attention in the review department. Plus you get the support credits for specific issues (i.e. ones that aren't a business problem like the 30% cut.)
      - nailer 4y ago
        I imagine OPs problem is that Apple wants 30% of all the Blockchain transactions. Which is insane.
        1123581321 4y ago
        If that's what he was referring to, then agreed. There is no red telephone access to appeal broadly strategic decision-making, no matter who is the developer, sadly.
- unityByFreedom 4y ago
  A review of the above three exchanges: "Apple doesn't have dedicated support for established devs" "They do, I was in it" "Why don't they support all devs this way? Apple sux." Added: "They do, you get 2 free support tickets" "Oh they do? It still wouldn't fix every problem. Apple still sux." In this lose-lose environment, I can only expect Apple will simply end up pissing people off no matter what it does. I realize we all know this but I've never seen it expressed so succinctly in a thread.
  - smoldesu 4y ago
    The problem isn't Apple's lack of transparency (at least for me) but the fact that they charge $99/year for features that should be a God-given right. They will always piss people off as long as they charge them for a product that should be included with their computer by-default. Until then, I may as well demand Apple include a few rocks from Mars and astronaut ice-cream every year, at least then I'd be getting my $99's worth.
    - unityByFreedom 4y ago
      > features that should be a God-given right. What features are you asking for that apply to this thread? You do not have a god given right for them to follow your policies. > They will always piss people off as long as they charge them for a product that should be included with their computer by-default. The goalposts move with every comment. You don't have the right to determine what parts of their products are free vs. paid.
      - ok_dad 4y ago
        Being able to develop and build an application I’ll only ever side load for myself should be available on any platform, for free. All the App Store stuff can be a billion dollars for all I care, but it’s a travesty that you need a friggin’ Mac and a hundred bucks to make software for your own damn phone.
        russelg 4y ago
- m3kw9 4y ago
  Even government with unlimited resources will do that
nvahalik 4y ago
We aren't in the top 100, but I've had conversations with real people about app review issues...

>> Apple doesn't have a separate, "VIP" review process for apps they do. Some years ago my app was in the top 100 and I had nice telephone calls with real human people.

smoldesu 4y ago

It's shocking that this isn't part of the $99/year developer program. 15-minute quarterly check-ins with an Apple developer seem fully within their means.

richbell 4y ago
But then it wouldn't be free money.
danpalmer 4y ago
It sort of is. You get 2 developer technical support tickets (DTS). These are essentially at the level of having an engineer look at your code and help you figure it out. With these they’ve done things like review my build settings when I was having difficulty with a complex build. I believe App Store consultation is one of the available topics, but if not it would be worth trying anyway. These tickets are clearly worth a lot more than $50 each if used well.
- smoldesu 4y ago
  Interesting, I didn't now that. Still though, my recommendation is mostly tongue-in-cheek because even spending 5 hours with an Apple engineer won't fix OP's problem. Nevertheless though, thanks for sharing!
  - 1123581321 4y ago
    What's OP's problem? Everyone has told them that there are multiple tiers of attention in the review department. Plus you get the support credits for specific issues (i.e. ones that aren't a business problem like the 30% cut.)
    - nailer 4y ago
      I imagine OPs problem is that Apple wants 30% of all the Blockchain transactions. Which is insane.
      - 1123581321 4y ago
        If that's what he was referring to, then agreed. There is no red telephone access to appeal broadly strategic decision-making, no matter who is the developer, sadly.
unityByFreedom 4y ago
A review of the above three exchanges: "Apple doesn't have dedicated support for established devs" "They do, I was in it" "Why don't they support all devs this way? Apple sux." Added: "They do, you get 2 free support tickets" "Oh they do? It still wouldn't fix every problem. Apple still sux." In this lose-lose environment, I can only expect Apple will simply end up pissing people off no matter what it does. I realize we all know this but I've never seen it expressed so succinctly in a thread.
- smoldesu 4y ago
  The problem isn't Apple's lack of transparency (at least for me) but the fact that they charge $99/year for features that should be a God-given right. They will always piss people off as long as they charge them for a product that should be included with their computer by-default. Until then, I may as well demand Apple include a few rocks from Mars and astronaut ice-cream every year, at least then I'd be getting my $99's worth.
  - unityByFreedom 4y ago
    > features that should be a God-given right. What features are you asking for that apply to this thread? You do not have a god given right for them to follow your policies. > They will always piss people off as long as they charge them for a product that should be included with their computer by-default. The goalposts move with every comment. You don't have the right to determine what parts of their products are free vs. paid.
    - ok_dad 4y ago
      Being able to develop and build an application I’ll only ever side load for myself should be available on any platform, for free. All the App Store stuff can be a billion dollars for all I care, but it’s a travesty that you need a friggin’ Mac and a hundred bucks to make software for your own damn phone.
      - russelg 4y ago
m3kw9 4y ago
Even government with unlimited resources will do that

nvahalik 4y ago

We aren't in the top 100, but I've had conversations with real people about app review issues...