Perhaps we should consider it akin to literacy. In the past, and indeed present, plenty of people couldn't read and so would need to seek help to access governm

Perhaps we should consider it akin to literacy. In the past, and indeed present, plenty of people couldn't read and so would need to seek help to access government services that required, for example, completing a form or reading instructions. Nowadays most people read (in my country, UK), though completing forms can have high literacy/intelligence demands. Some lack computer skills but almost everyone (in my country) has some access to computers in free local government libraries and in other local community centres. It's not terribly convenient, granted. So should we avoid offering services that need literacy to access, or just those that require computer literacy? I'd argue neither, but people should have long transition periods (multiple years) when a system is moving to access only via computer and government should ensure all communities have ongoing access to computers where that's reasonable.