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FWIW, I suspect intercom will become more customer friendly again, as they abandon their quixotic quest to alienate their small users in pursuit of enterprise o
by disgruntledphd2 4y ago
FWIW, I suspect intercom will become more customer friendly again, as they abandon their quixotic quest to alienate their small users in pursuit of enterprise ones.
- RileyJames 4y agoThat’d be nice. But why do you think they will? The other missed opportunity is that we’d have moved our entire email re engagement journey from Drip to Intercom, but not at the rates they charge. We’re better off running both tools.
- disgruntledphd2 4y agoThey changed their CEO back to the original founder recently. My understanding (from the outside) is that the replacement CEO was super focused on enterprise, whereas the founder-CEO was much more focused on smaller businesses and product led growth. Mind you, this is all just speculation.