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When COVID caused a trip I had planned to be cancelled, I had flights with Iceland Air, TAP Air, Easyjet, and Brussels Airlines... - Iceland Air and Easyjet is

by ezfe 4y ago

When COVID caused a trip I had planned to be cancelled, I had flights with Iceland Air, TAP Air, Easyjet, and Brussels Airlines... - Iceland Air and Easyjet issued refunds quickly - Brussels took a few months, but communicated proactively that they were working on it and provided updates without me reaching out - TAP never picked up the phone and I ended up having to force a charge after every other airline had come through with a refund... Not surprised, lol

personlurking 4y ago
> TAP never picked up the phone and I ended up having to force a charge after every other airline had come through with a refund... Same happened to me. And I even called an additional time and only dealt with them in Portuguese hoping I might get somewhere with that tactic. Nope. Called, emailed, tweeted, you name it. No luck. Ryanair was pretty bad too. I spent a few weeks trying to book a short, direct flight between major cities and they kept cancelling the flights (3-4 in a row) and trying to give me credit. Their webchat helpline was quite poor, too.
- fy20 4y ago
  I had a few flights cancelled with Ryanair too. Of course they make it hard to get a refund and suggest you take credit instead (which if it was valid for a long period I would have, but it expired after 1 year), however eventually they did give me a full refund.
piskerpan 4y ago
Loved EasyJet for that. I also had a buttload of flights planned for March/April 2020 and EasyJet was by far the easiest. I got a Trenitalia refund probably 18 months later and I had to PayPal-chargeback some OTA which eventually emailed me asking to reverse the chargeback. Sure. The OTA capitulated soon after.