3 ms·

> Particular in the corporate space, the problem of finding relevant knowledge This really is incredibly hard. A large fortune 500 company I worked for this su

> Particular in the corporate space, the problem of finding relevant knowledge This really is incredibly hard. A large fortune 500 company I worked for this summer had a whopping 35000 confluence pages. There is no navigating a knowledge base that vast. You couldn't even clean it up, because there was no way to know if someone would need some piece of fringe information on a rarely visited page any time in the future.

tjungblut 4y ago
It's also a matter of vocabulary and writing about your knowledge. It's almost impossible to find somebody that solved the same problem you currently have, because somebody that solved it didn't write about it. We're kinda OK searching code nowadays, but we're not able to discover architectures or abstractions properly.
Invictus0 4y ago
I'd bet my had that most of it was meeting notes
Thlom 4y ago
Wonderful if everything is in Confluence though. Most companies have knowledge in various forms free floating through e-mail, sharepoint, sharefile, onedrive, teams, Onenote, wikis and so on.
stackbutterflow 4y ago
I worked at a place that used confluence as a knowledge base. There was nothing that a git repo of txt files and grep couldn't do better. The search function was useless on top of being incredibly slow. Maybe they were not using it correctly I don't know.
- nradov 4y ago
  Git, text files, and grep are a horrible user experience for anyone who isn't already experienced with those tools.
deleted 4y ago
[deleted]
airstrike 4y ago
That's what wikis are for but IMHO wikis are annoying to setup and customize, and good luck convincing people to document their knowledge I wish we had a librarian on staff on my team to just keep data organized
- titanomachy 4y ago
  This is… a really good idea? Do any tech companies do this? I’ve had tech writers on staff but never a trained librarian.

tjungblut 4y ago

It's also a matter of vocabulary and writing about your knowledge. It's almost impossible to find somebody that solved the same problem you currently have, because somebody that solved it didn't write about it. We're kinda OK searching code nowadays, but we're not able to discover architectures or abstractions properly.

Invictus0 4y ago

I'd bet my had that most of it was meeting notes

Thlom 4y ago

Wonderful if everything is in Confluence though. Most companies have knowledge in various forms free floating through e-mail, sharepoint, sharefile, onedrive, teams, Onenote, wikis and so on.

stackbutterflow 4y ago

I worked at a place that used confluence as a knowledge base. There was nothing that a git repo of txt files and grep couldn't do better. The search function was useless on top of being incredibly slow. Maybe they were not using it correctly I don't know.

nradov 4y ago
Git, text files, and grep are a horrible user experience for anyone who isn't already experienced with those tools.

deleted 4y ago

[deleted]

airstrike 4y ago

That's what wikis are for but IMHO wikis are annoying to setup and customize, and good luck convincing people to document their knowledge I wish we had a librarian on staff on my team to just keep data organized

titanomachy 4y ago
This is… a really good idea? Do any tech companies do this? I’ve had tech writers on staff but never a trained librarian.