4 ms·

Could the title be update to contain the word bridge as the issue is in the Protonmail bridge application and not on Protonmail itself. The entire title is clic

Could the title be update to contain the word bridge as the issue is in the Protonmail bridge application and not on Protonmail itself. The entire title is clickbaity, but adding the birdge moves it away from being misleading.

ogogmad 4y ago
The problem is they've been aware of this very serious bug for more than a year, and haven't tried informing their users. So "Protonmail" in this context refers to the business, and the issues surrounding their responsibility, competence and ethics.
- NayamAmarshe 4y ago
  The business is just 'Proton' though, ProtonMail is one of their offerings.
  - coldtea 4y ago
    Doesn't matter much, if most refer to them by ProtonMail, by their main product. Same way people would refer to "Facebook" meaning the whole of Meta
- miohtama 4y ago
  If there is a critical issue with an open source software any user can fix it. If no user steps up then it might not be that important issue in the first place.
  - coldtea 4y ago
    Or it's important, but nobody has the skills/time/familiarity/acceptance from upstream maintainers combo. Compared to the FOSS origin myths, many huge projects, with tons of end users, including very foundational ones, like GTK+ and OpenSSL and such, are understuffed (or just 1-2 base maintainers heavily overworked, who do 99% of the work and can't take it anymore), and nobody cares or has the time to dive in and fix anything. Other projects that might have some person interested to bugfix, have maintainers that don't like contributions outside a clique, and ignore bugfixes submitted for years or forever. So, "any user can fix it" is sometimes just in principle, while actual users than can fix and do fix it are thin on the ground, and othertimes it's just an option for external patches, that will not be merged upstream.
    - miohtama 4y ago
      When OpenSSL got and noticed to be critical, it was fixed, funded and also forked tons of time. So open source model works here. I gut feeling is that Protonmail Bridge is such an obscure project that no one really cares enough, and thus it cannot be “important” or “critical”. Alternatively, users have an option to change to another system if they are unhappy. Protonmail has no monopoly. But complaining about open source maintenance is not going to change anything. Especially complaining on HackerNews is ungentlemanly.
      - layer8 4y ago
        The complaint is about a payed commercial product having a bug causing data loss going unfixed for over a year with still no fix in sight. That said product is also open-sourced is not really relevant.
  - lapser 4y ago
    Proton-bridge is a premium product you only get by being a paid subscriber. If it is open source, they should not be expecting contributions. One pays to make sure issues like this can be fixed, they don't pay to fix the issue themselves.
twleo 4y ago
How is it a click bait? Don't forget bridge is a paid feature of Protonmail.
- thih9 4y ago
  Current title is "Protonmail can delete the wrong email and nobody cares". It makes it seem as if using just protonmail could result in deleting a wrong email. This is not the case, you have to be using proton bridge. People who care about protonmail but don't care about proton bridge have to click the link to learn that.
  - gobip 4y ago
    You don’t have to use the bridge for this to happen. Read the issues.
    - dbmnt 4y ago
      You keep saying this but not providing any evidence. I just read the entire issue thread on Github, and yes, you have to use the bridge. (If I missed a comment, please link directly to it.)
    - zhfliz 4y ago
      I've read the entire issue and it's just about bridge users. UIDs get desynced between IMAP client and bridge, as the bridge does not seem to use persistent UIDs for messages. If you don't use the bridge you won't have issues with mismatched UIDs.
- Natsu 4y ago
  "Nobody cares" and "this is a complicated thing that we've spent a year+ building a replacement for" don't seem very congruent to me. That said, it's a rather awful issue for a service like this to have for that long.
gobip 4y ago
Read the issues, it’s happening to people using the web ui too.
- jrootabega 4y ago
  I don't think that was the intention of the submitter, but IMO it's significant enough that you providing a link to such an issue would be welcome and appreciated.
- BirAdam 4y ago
  Happens occasionally on the mobile app on iOS for me. I am slowly migrating everything away from my paid ProtonMail account, and I intend to just go back to using a megacorp email... despite absolutely loathing and detesting megacorps. At this point in life, email is simply too important. Notices from government agencies, my accountant, my lawyers, my various banks... I quit self hosting for these reasons (no matter how good I am, I am not full time keeping my self-hosting pristine), and now I apparently cannot fully trust Proton.
  - Kaibeezy 4y ago
    I was hovering over the button to start moving from megacorp to Proton. Bleh. Which megacorp will you pick? Are there really no better options? Thx.
    - qu4z-2 4y ago
      I moved from Protonmail to Migadu and am happy with them. They support standard protocols and otherwise get out of the way. They also seem to be paying the Sourcehut guys to make an open source webmail client for them, which is cool but I will probably never use.
    - carlivar 4y ago
      hey.com But very opinionated and no IMAP.
      - 4y ago
deleted 4y ago
[deleted]

ogogmad 4y ago

The problem is they've been aware of this very serious bug for more than a year, and haven't tried informing their users. So "Protonmail" in this context refers to the business, and the issues surrounding their responsibility, competence and ethics.

NayamAmarshe 4y ago
The business is just 'Proton' though, ProtonMail is one of their offerings.
- coldtea 4y ago
  Doesn't matter much, if most refer to them by ProtonMail, by their main product. Same way people would refer to "Facebook" meaning the whole of Meta
miohtama 4y ago
If there is a critical issue with an open source software any user can fix it. If no user steps up then it might not be that important issue in the first place.
- coldtea 4y ago
  Or it's important, but nobody has the skills/time/familiarity/acceptance from upstream maintainers combo. Compared to the FOSS origin myths, many huge projects, with tons of end users, including very foundational ones, like GTK+ and OpenSSL and such, are understuffed (or just 1-2 base maintainers heavily overworked, who do 99% of the work and can't take it anymore), and nobody cares or has the time to dive in and fix anything. Other projects that might have some person interested to bugfix, have maintainers that don't like contributions outside a clique, and ignore bugfixes submitted for years or forever. So, "any user can fix it" is sometimes just in principle, while actual users than can fix and do fix it are thin on the ground, and othertimes it's just an option for external patches, that will not be merged upstream.
  - miohtama 4y ago
    When OpenSSL got and noticed to be critical, it was fixed, funded and also forked tons of time. So open source model works here. I gut feeling is that Protonmail Bridge is such an obscure project that no one really cares enough, and thus it cannot be “important” or “critical”. Alternatively, users have an option to change to another system if they are unhappy. Protonmail has no monopoly. But complaining about open source maintenance is not going to change anything. Especially complaining on HackerNews is ungentlemanly.
    - layer8 4y ago
      The complaint is about a payed commercial product having a bug causing data loss going unfixed for over a year with still no fix in sight. That said product is also open-sourced is not really relevant.
- lapser 4y ago
  Proton-bridge is a premium product you only get by being a paid subscriber. If it is open source, they should not be expecting contributions. One pays to make sure issues like this can be fixed, they don't pay to fix the issue themselves.

twleo 4y ago

How is it a click bait? Don't forget bridge is a paid feature of Protonmail.

thih9 4y ago
Current title is "Protonmail can delete the wrong email and nobody cares". It makes it seem as if using just protonmail could result in deleting a wrong email. This is not the case, you have to be using proton bridge. People who care about protonmail but don't care about proton bridge have to click the link to learn that.
- gobip 4y ago
  You don’t have to use the bridge for this to happen. Read the issues.
  - dbmnt 4y ago
    You keep saying this but not providing any evidence. I just read the entire issue thread on Github, and yes, you have to use the bridge. (If I missed a comment, please link directly to it.)
  - zhfliz 4y ago
    I've read the entire issue and it's just about bridge users. UIDs get desynced between IMAP client and bridge, as the bridge does not seem to use persistent UIDs for messages. If you don't use the bridge you won't have issues with mismatched UIDs.
Natsu 4y ago
"Nobody cares" and "this is a complicated thing that we've spent a year+ building a replacement for" don't seem very congruent to me. That said, it's a rather awful issue for a service like this to have for that long.

gobip 4y ago

Read the issues, it’s happening to people using the web ui too.

jrootabega 4y ago
I don't think that was the intention of the submitter, but IMO it's significant enough that you providing a link to such an issue would be welcome and appreciated.
BirAdam 4y ago
Happens occasionally on the mobile app on iOS for me. I am slowly migrating everything away from my paid ProtonMail account, and I intend to just go back to using a megacorp email... despite absolutely loathing and detesting megacorps. At this point in life, email is simply too important. Notices from government agencies, my accountant, my lawyers, my various banks... I quit self hosting for these reasons (no matter how good I am, I am not full time keeping my self-hosting pristine), and now I apparently cannot fully trust Proton.
- Kaibeezy 4y ago
  I was hovering over the button to start moving from megacorp to Proton. Bleh. Which megacorp will you pick? Are there really no better options? Thx.
  - qu4z-2 4y ago
    I moved from Protonmail to Migadu and am happy with them. They support standard protocols and otherwise get out of the way. They also seem to be paying the Sourcehut guys to make an open source webmail client for them, which is cool but I will probably never use.
  - carlivar 4y ago
    hey.com But very opinionated and no IMAP.
    - 4y ago

deleted 4y ago

[deleted]