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I agree. It never seems to go right. The third party either has the wrong room availability, wrong room type, wrong price, etc. And I actually side with the hot

by bmitc 4y ago

I agree. It never seems to go right. The third party either has the wrong room availability, wrong room type, wrong price, etc. And I actually side with the hotels because it’s exactly as if someone else bought the room for you and messed up, which the hotel can’t really deal with but they usually try. And for the most part, hotels seem like one of the last places you can still get actual customer service with.

Aeolun 4y ago
I think most places that require you to pay $100-200/day for the privilege of using them still have customer service.
- tomrod 4y ago
  Most of the time those are very poor customer service
- JamesianP 4y ago
  Sadly that's comparable to rent in some places these days, so not so special. But yes I've always been pretty happy with the level of service personally.
  - saghm 4y ago
    Yeah, the rent for my girlfriend and I is within that range, and the first two months we were in the apartment there were a total of six or seven days where our apartment had no heat and management would not answer our calls or emails until the city stepped in due to the number of complaints that we and our neighbors were filing. On the other hand, the hotel we stayed in for a bit during one of those stints had amazing customer service! They let us decide each day by 11 AM whether or not we wanted to extend our stay, and when we finally got confirmation that the heat in our apartment was working, they decided to let us stay until 1 PM with no extra charge just to save us some trouble.
- em500 4y ago
  Serious question: how much do you think a full time customer service agent should be paid? (Some background: I've worked at customer service in the past.)
  - Aeolun 4y ago
    Depends on the rest of the hotel/hospitality equation. I imagine they can be paid more than they are and still have the hotel be profitable, but I have no idea what a reasonable amount looks like.

by bmitc 4y ago

Aeolun 4y ago

I think most places that require you to pay $100-200/day for the privilege of using them still have customer service.

tomrod 4y ago
Most of the time those are very poor customer service
JamesianP 4y ago
Sadly that's comparable to rent in some places these days, so not so special. But yes I've always been pretty happy with the level of service personally.
- saghm 4y ago
  Yeah, the rent for my girlfriend and I is within that range, and the first two months we were in the apartment there were a total of six or seven days where our apartment had no heat and management would not answer our calls or emails until the city stepped in due to the number of complaints that we and our neighbors were filing. On the other hand, the hotel we stayed in for a bit during one of those stints had amazing customer service! They let us decide each day by 11 AM whether or not we wanted to extend our stay, and when we finally got confirmation that the heat in our apartment was working, they decided to let us stay until 1 PM with no extra charge just to save us some trouble.
em500 4y ago
Serious question: how much do you think a full time customer service agent should be paid? (Some background: I've worked at customer service in the past.)
- Aeolun 4y ago
  Depends on the rest of the hotel/hospitality equation. I imagine they can be paid more than they are and still have the hotel be profitable, but I have no idea what a reasonable amount looks like.