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This is why I rarely ever bought dell pro support. It's easier to take the savings and buy an additional unit if anything ever goes wrong (assuming you buy enou
by booi 4y ago
This is why I rarely ever bought dell pro support. It's easier to take the savings and buy an additional unit if anything ever goes wrong (assuming you buy enough machines to make this economical). After a while you really don't need dell support to help and it's cheaper and faster to just replace the ram/drive/backplane/server.
- linsomniac 4y agoThis. This is what I did when I had ~100 servers, mostly lower end Supermicro, just buy an extra unit. But now I have ~20 higher end Dell boxes ($13K), and the pro support makes more sense, especially since maybe only a third of them are on support. I used to buy a couple machines a month, now I'm buying a machine or two a year. As I said, Pro Support has been fantastic for every other issue I've had, it was just this one memory issue. For comparison, a couple years ago we had a machine in production that system load went crazy on, 300-400 in "uptime". Nothing was really goning on on the machine. I ended up with 2-3 engineers helping me out as the path of the sun moved me into different support regions. They couldn't pin it down to any specific thing, but ended up replacing a couple SSDs, the RAID card, and the backplane. I'm pretty sure it was the LiteOn SSDs soiling the sheets, but that's what they ended up doing and we've been good since then.
- sitkack 4y agoSupermicro was 1/2 to 1/3 of what HPE was, ops ended up going with HP. But we could have had a Hadoop cluster that was 2-3x larger for the same money and required less support. Just power down the hosts that develop hardware issues, which is frankly pretty rare.