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Yup. Or people sending issues that then sit in the backlog for ages with no action because there's no bandwidth for them. Better to face reality and let a stale

Yup. Or people sending issues that then sit in the backlog for ages with no action because there's no bandwidth for them. Better to face reality and let a stalebot close them.

mitthrowaway2 4y ago
Why is it better to have the issues sitting closed than sitting open?
- faeriechangling 4y ago
  One aspect is that bad ideas don’t get resubmitted and good ideas do
  - elmomle 4y ago
    If this is the desired outcome, wouldn't it make more sense to make voting on issues a core part of a bug tracking system? "Number of attempted submissions" seems far too worthwhile a datum to only obtain a noisy version of as an emergent property if (and only if) you have the right configuration.
    - imgabe 4y ago
      If you're using github or gitlab, you probably don't have any control over whether or not voting is implemented in the issue tracking system.
      - serial_dev 4y ago
        Issues can be sorted by reactions. Even though it's not as perfect of a measurement as upvotes, and it's not as easily discoverable by users, it's close enough.
  - beebmam 4y ago
    How did you come to this conclusion?
    - faeriechangling 4y ago
      Experiences with badly managed ticketing systems more than bug trackers. Inactivity and people not resubmitting requests is a hugely strong signal for people not actually caring about something. Effort is just a strong signal and redoing something you already did that didn’t go anywhere signals a willingness to expend energy on a request that historically went nowhere which is a pretty good signal that it’s important to somebody. A related truism is people who care about something will email you more than once about it.
- yawaramin 4y ago
  Because then the open issues are a list of either the newest issues, or the issues with the most persistent reporters, which is a pretty good signal for prioritization.
matkoniecz 4y ago
Stalebot is really insulting. May be a good idea if you want people to go away or treat all issues as garbage, nonetheless it is infuriating and nowadays I check for it before making any bug report. You have Stalebot? I am not going to bother with spending time on bug report. To be clear, I support aggressive issue triage and closing them.

Yup. Or people sending issues that then sit in the backlog for ages with no action because there's no bandwidth for them. Better to face reality and let a stalebot close them.

mitthrowaway2 4y ago

Why is it better to have the issues sitting closed than sitting open?

faeriechangling 4y ago
One aspect is that bad ideas don’t get resubmitted and good ideas do
- elmomle 4y ago
  If this is the desired outcome, wouldn't it make more sense to make voting on issues a core part of a bug tracking system? "Number of attempted submissions" seems far too worthwhile a datum to only obtain a noisy version of as an emergent property if (and only if) you have the right configuration.
  - imgabe 4y ago
    If you're using github or gitlab, you probably don't have any control over whether or not voting is implemented in the issue tracking system.
    - serial_dev 4y ago
      Issues can be sorted by reactions. Even though it's not as perfect of a measurement as upvotes, and it's not as easily discoverable by users, it's close enough.
- beebmam 4y ago
  How did you come to this conclusion?
  - faeriechangling 4y ago
    Experiences with badly managed ticketing systems more than bug trackers. Inactivity and people not resubmitting requests is a hugely strong signal for people not actually caring about something. Effort is just a strong signal and redoing something you already did that didn’t go anywhere signals a willingness to expend energy on a request that historically went nowhere which is a pretty good signal that it’s important to somebody. A related truism is people who care about something will email you more than once about it.
yawaramin 4y ago
Because then the open issues are a list of either the newest issues, or the issues with the most persistent reporters, which is a pretty good signal for prioritization.

matkoniecz 4y ago

Stalebot is really insulting. May be a good idea if you want people to go away or treat all issues as garbage, nonetheless it is infuriating and nowadays I check for it before making any bug report. You have Stalebot? I am not going to bother with spending time on bug report. To be clear, I support aggressive issue triage and closing them.