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This might be great, but who are the “apple experts” you get to be in contact with? It makes me think of the unnecessary logic board replacements their experts

This might be great, but who are the “apple experts” you get to be in contact with? It makes me think of the unnecessary logic board replacements their experts (“geniuses”) at apple stores always want you to do, at roughly the cost of a new machine

Bilal_io 4y ago
The real issue: a small bug. Apple developer: we'll need to rewrite this service from scratch.
- moffkalast 4y ago
  Must've been a Rust developer working undercover
saagarjha 4y ago
DTS and engineers. It’s similar to a second set of WWDC labs.
- hbbwebw 4y ago
  What is a DTS?
  - saagarjha 4y ago
    Developer Technical Support: https://developer.apple.com/support/technical/ https://developer.apple.com/support/technical/
melony 4y ago
Usually interns or juniors. The product managers rarely show up.
- spfzero 4y ago
  Glad of that actually. As a software developer, I would rather talk to the developers.
LeoPanthera 4y ago
> It makes me think of the unnecessary logic board replacements their experts (“geniuses”) at apple stores always want you to do I've literally never heard of this, and I've had several repairs via the genius bar.
- c-fe 4y ago
  not the OP, but my logic board of my 2020 MBP has been replaced twice already to solve problems. Always under warranty, so I did not pay myself, but I can attest that they do like to suggest these replacements if they can't solve it any other way.
- miles 4y ago
  Independent repair shop fixes Apple laptop at a low price https://www.cbc.ca/player/play/1346591299727 https://www.cbc.ca/player/play/1346591299727 "Louis Rossmann, the owner of a repair shop in New York City who teaches millions to fix Apple products on YouTube, repairs a MacBook Pro at a much lower cost than an Apple Store in Toronto estimated." 'Complete control': Apple accused of overpricing, restricting device repairs https://www.cbc.ca/news/thenational/complete-control-apple-accused-of-overpricing-restricting-device-repairs-1.4859099 https://www.cbc.ca/news/thenational/complete-control-apple-a... "CBC News used a hidden camera to verify reports that Apple customers are often told their malfunctioning computers are not worth fixing, even when minor repairs could remedy the problem. When presented with a MacBook Pro laptop that had a common issue where the screen was not displaying properly, an employee at the Apple Store responded by saying the device would need significant repairs at a cost of more than $1,200."
  - at-fates-hands 4y ago
    Wasn't Louis the impetus for the "right to repair" movement? I have always thought he was a primary driver in getting these companies to allow people to repair their own devices for a long time. Am I right to assume, he's always been the most vocal about this?
    - CharlesW 4y ago
caycep 4y ago
MB failures were a thing back in the oughts; I think it was some new mandated lead free environmentally friendly solder used at the time in the BGA slots for their GPUs and at least some CPUs...granted, they either replaced the MB or the entire computer for free for me...
- colejohnson66 4y ago
  Some studies suggest lead-free solder has lower stability long term than leaded does.

Bilal_io 4y ago

The real issue: a small bug. Apple developer: we'll need to rewrite this service from scratch.

moffkalast 4y ago
Must've been a Rust developer working undercover

saagarjha 4y ago

DTS and engineers. It’s similar to a second set of WWDC labs.

hbbwebw 4y ago
What is a DTS?
- saagarjha 4y ago
  Developer Technical Support: https://developer.apple.com/support/technical/ https://developer.apple.com/support/technical/

melony 4y ago

Usually interns or juniors. The product managers rarely show up.

spfzero 4y ago
Glad of that actually. As a software developer, I would rather talk to the developers.

LeoPanthera 4y ago

> It makes me think of the unnecessary logic board replacements their experts (“geniuses”) at apple stores always want you to do I've literally never heard of this, and I've had several repairs via the genius bar.

c-fe 4y ago
not the OP, but my logic board of my 2020 MBP has been replaced twice already to solve problems. Always under warranty, so I did not pay myself, but I can attest that they do like to suggest these replacements if they can't solve it any other way.
miles 4y ago
Independent repair shop fixes Apple laptop at a low price https://www.cbc.ca/player/play/1346591299727 https://www.cbc.ca/player/play/1346591299727 "Louis Rossmann, the owner of a repair shop in New York City who teaches millions to fix Apple products on YouTube, repairs a MacBook Pro at a much lower cost than an Apple Store in Toronto estimated." 'Complete control': Apple accused of overpricing, restricting device repairs https://www.cbc.ca/news/thenational/complete-control-apple-accused-of-overpricing-restricting-device-repairs-1.4859099 https://www.cbc.ca/news/thenational/complete-control-apple-a... "CBC News used a hidden camera to verify reports that Apple customers are often told their malfunctioning computers are not worth fixing, even when minor repairs could remedy the problem. When presented with a MacBook Pro laptop that had a common issue where the screen was not displaying properly, an employee at the Apple Store responded by saying the device would need significant repairs at a cost of more than $1,200."
- at-fates-hands 4y ago
  Wasn't Louis the impetus for the "right to repair" movement? I have always thought he was a primary driver in getting these companies to allow people to repair their own devices for a long time. Am I right to assume, he's always been the most vocal about this?
  - CharlesW 4y ago

caycep 4y ago

MB failures were a thing back in the oughts; I think it was some new mandated lead free environmentally friendly solder used at the time in the BGA slots for their GPUs and at least some CPUs...granted, they either replaced the MB or the entire computer for free for me...

colejohnson66 4y ago
Some studies suggest lead-free solder has lower stability long term than leaded does.