4 ms·

I was just reading this article and noticed that they were talking about salesforce data hygiene. So, we take transcription and use it to empower the reps to u

I was just reading this article and noticed that they were talking about salesforce data hygiene. So, we take transcription and use it to empower the reps to update salesforce to fix this (Comtura.ai). One of the things we noticed from user interviews was that they'd actually just be ctrl + F'ing through gong or zoom transcripts to find the right information. Whilst the overlay (Dooly/SP) is something we offer. We actually find that most usage comes from just the "notepad" feature. Reps who handwrote notes had to duplicate it into salesforce, those that typed notes (bad demo practise because you just piss off your prospect with tip tapping + it doesnt support your memory like handwriting does, fun fact!) hence we started working on this problem. If anyone wants to try it out by all means go for it (contact@comtura.ai)

ayewo 4y ago
How do you compare to Fathom.video?
- azmodeus 4y ago
  This is Chris, co-founder of Comtura. Fathom allows you to leave bookmarks in parts of Zoom calls and push information based on these bookmarks. Comtura makes suggestions based on what our AI thinks you should put in Salesforce. We also integrate with more WebEx solutions such as Zoom, MS Teams, Gong.
benjilb 4y ago
Isn't this what Gong does too - syncing talking points back into Salesforce
- azmodeus 4y ago
  This is Chris, Comtura co-founder. We aren't a Gong competitor, we also integrate with Gong ourselves. Gong does provide a Salesforce integration. We interviewed 10 users of this feature who mostly ended up copy pasting parts of the transcript into Salesforce. Key differences between the Gong Salesforce integration and Comtura: 1. Beyond Gong we also support Zoom and Microsoft Teams 2. We have built specific machine learning models translating between transcripts and CRM records while Gong has been focusing on highlighting coachable moments in transcripts
  - benjilb 4y ago
    Interesting. We're about to implement Gong - i'll have to review your tool.
    - azmodeus 4y ago
      If you are interested to learn more you can email me at chriss [at] comtura.ai or happy to answer any questions here!

ayewo 4y ago

How do you compare to Fathom.video?

azmodeus 4y ago
This is Chris, co-founder of Comtura. Fathom allows you to leave bookmarks in parts of Zoom calls and push information based on these bookmarks. Comtura makes suggestions based on what our AI thinks you should put in Salesforce. We also integrate with more WebEx solutions such as Zoom, MS Teams, Gong.

benjilb 4y ago

Isn't this what Gong does too - syncing talking points back into Salesforce

azmodeus 4y ago
This is Chris, Comtura co-founder. We aren't a Gong competitor, we also integrate with Gong ourselves. Gong does provide a Salesforce integration. We interviewed 10 users of this feature who mostly ended up copy pasting parts of the transcript into Salesforce. Key differences between the Gong Salesforce integration and Comtura: 1. Beyond Gong we also support Zoom and Microsoft Teams 2. We have built specific machine learning models translating between transcripts and CRM records while Gong has been focusing on highlighting coachable moments in transcripts
- benjilb 4y ago
  Interesting. We're about to implement Gong - i'll have to review your tool.
  - azmodeus 4y ago
    If you are interested to learn more you can email me at chriss [at] comtura.ai or happy to answer any questions here!