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I did an MBA and what opened my eyes was the contempt for customers, treating them as an annuity, which maybe works if they come back because of good service, b

I did an MBA and what opened my eyes was the contempt for customers, treating them as an annuity, which maybe works if they come back because of good service, but in practice turns every interaction into a way to extract more money and get more lock-in.

trinsic2 4y ago
> in practice turns every interaction into a way to extract more money and get more lock-in. Which we see causing all the major problems of the world right now. I'm glad people are waking up to this. Post-covid, I see many people that work at these jobs choosing not to support institutions that are turning the human part into resource extraction.