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I used New Relic for the first time at my current job, and while service it provides to our team is invaluable, the UI is slow and very confusing; I can never r

I used New Relic for the first time at my current job, and while service it provides to our team is invaluable, the UI is slow and very confusing; I can never remember what button or menu to click to get to where I need to go. The fact that it loads so slowly just makes it worse. So I am optimistic for alternative solutions like this!

pranay01 4y ago
thanks for the kind words. To give it a try and let us know if you have any feedback/questions. We also have an active slack community if you have any questions on how to set up or have an feedback for us - https://signoz.io/slack https://signoz.io/slack
jiggawatts 4y ago
At $dayjob the devs use both Azure Application Insights and New Relic. Comparing the two, I had the same comments: New Relic is appears useful but is too slow in practice. The developers generally avoid it in their day-to-day work, which defeats the purpose entirely. We're not in the US, so the cloud-hosted version of New Relic is especially slow because of the added latency of the trans-oceanic network hop. For comparison, Azure Application Insights can be deployed in our own region. It's not massively faster, but for some UX design reason it feels faster and more pleasant to use. It might be literally just the network latency, and nothing more, but the end result is that it's used more often. Application Insights isn't perfect by any means: - Deployment is a PitA and breaks regularly. The documentation related to installing it is confusing, out-of-date, and will guide you down dead ends. For example, I got the profiler component working once on virtual machines, then it broke, and I can't get it working again for the life of me. - The underlying Log Analytics workspaces are crazy, crazy expensive. They're far more expensive than the competition, which then makes high-level services like Sentinel and App Insights built on top also too expensive for most orgs. For comparison, Log Analytics is about 5x as expensive per GB as AWS CloudWatch logs, and up to 30x as expensive as some other similar services. If Microsoft just fixed the installer and used reasonable pricing for Log Analytics, the App Insights would be very hard to beat, especially for .NET shops. I'm hoping open-source tools like SigNoz force down the pricing from "highway robbery" to merely "greedy".
- pranay01 4y ago
  > so the cloud-hosted version of New Relic is especially slow because of the added latency of the trans-oceanic network hop. Curious, does the location of the server introduce the latencies (as you mentioned you are not in US)? I would have assumed the latency because of server location would be very small. Have you verified that the latency is actually because of the trans-oceanic network hop?
  - jiggawatts 4y ago
    At least a hundred milliseconds of additional latency is unavoidable across any ocean crossing. It’s just physics. All US-hosted web services feel slow here. It’s a baseline sluggishness that permeates everything we use that is cloud hosted. The only exception is services that have local instances or replicas of some sort.
    - pranay01 4y ago
      I see, very interesting. Is this latency deterring enough that you prefer running things in your region and not prefer SaaS product which are generally hosted in US/EU? Or is this just a discomfort which you deal with?
      - jiggawatts 4y ago
        Personally speaking, yes. I tend to gravitate to locally hosted services. In some cases it can be a night & day difference.
  - dijit 4y ago
    Consider that each connection is a round trip (IE; hundred+ ms latency is multiplied by 3 due to handshakes being 3-stage.). Consider that every fetch of a resource may itself include another resource (IE; a html page which contains a CSS include). Now consider that this happens recursively (IE from the above example: a CSS include that itself includes a font or an image). It's very easy to get 1+s load times with transatlantic latency alone.
viraptor 4y ago
It's actually getting worse than better. Newrelic one is super confusing and the new pricing made us nope out of there and adopt datadog for both metrics and apm. The interface is so much better.
- pranay01 4y ago
  Isn't the new pricing of New Relic much more affordable now? Or they introduce some weird condition on the number of seats, etc
  - viraptor 4y ago
    Ah yes, sorry, I forgot that was very context specific. With the new plans they killed our very old plan. Which I guess is fair... But still, DD comes out cheaper.
    - pranay01 4y ago
      got it
- icelancer 4y ago
  Yeah I agree. It's weird. New Relic was a godsend for us but every iteration of pricing, UI changes, UX... it just gets worse.
  - bigcat12345678 4y ago
    What's your use case with New Relic? New Relic has been deemed inferior to DataDog across the comments here, wondering how much value you are getting from New Relic nowadays.
    - icelancer 4y ago
      Haven't used it in awhile after all the changes years back, but it was huge for us in our PHP apps for APM. Can't say I ever used DataDog.
Hamuko 4y ago
There's a reason why they offer a New Relic certificate, so you can prove that you've learned to use the product they're selling.

pranay01 4y ago

thanks for the kind words. To give it a try and let us know if you have any feedback/questions. We also have an active slack community if you have any questions on how to set up or have an feedback for us - https://signoz.io/slack https://signoz.io/slack

jiggawatts 4y ago

At $dayjob the devs use both Azure Application Insights and New Relic. Comparing the two, I had the same comments: New Relic is appears useful but is too slow in practice. The developers generally avoid it in their day-to-day work, which defeats the purpose entirely. We're not in the US, so the cloud-hosted version of New Relic is especially slow because of the added latency of the trans-oceanic network hop. For comparison, Azure Application Insights can be deployed in our own region. It's not massively faster, but for some UX design reason it feels faster and more pleasant to use. It might be literally just the network latency, and nothing more, but the end result is that it's used more often. Application Insights isn't perfect by any means: - Deployment is a PitA and breaks regularly. The documentation related to installing it is confusing, out-of-date, and will guide you down dead ends. For example, I got the profiler component working once on virtual machines, then it broke, and I can't get it working again for the life of me. - The underlying Log Analytics workspaces are crazy, crazy expensive. They're far more expensive than the competition, which then makes high-level services like Sentinel and App Insights built on top also too expensive for most orgs. For comparison, Log Analytics is about 5x as expensive per GB as AWS CloudWatch logs, and up to 30x as expensive as some other similar services. If Microsoft just fixed the installer and used reasonable pricing for Log Analytics, the App Insights would be very hard to beat, especially for .NET shops. I'm hoping open-source tools like SigNoz force down the pricing from "highway robbery" to merely "greedy".

pranay01 4y ago
> so the cloud-hosted version of New Relic is especially slow because of the added latency of the trans-oceanic network hop. Curious, does the location of the server introduce the latencies (as you mentioned you are not in US)? I would have assumed the latency because of server location would be very small. Have you verified that the latency is actually because of the trans-oceanic network hop?
- jiggawatts 4y ago
  At least a hundred milliseconds of additional latency is unavoidable across any ocean crossing. It’s just physics. All US-hosted web services feel slow here. It’s a baseline sluggishness that permeates everything we use that is cloud hosted. The only exception is services that have local instances or replicas of some sort.
  - pranay01 4y ago
    I see, very interesting. Is this latency deterring enough that you prefer running things in your region and not prefer SaaS product which are generally hosted in US/EU? Or is this just a discomfort which you deal with?
    - jiggawatts 4y ago
      Personally speaking, yes. I tend to gravitate to locally hosted services. In some cases it can be a night & day difference.
- dijit 4y ago
  Consider that each connection is a round trip (IE; hundred+ ms latency is multiplied by 3 due to handshakes being 3-stage.). Consider that every fetch of a resource may itself include another resource (IE; a html page which contains a CSS include). Now consider that this happens recursively (IE from the above example: a CSS include that itself includes a font or an image). It's very easy to get 1+s load times with transatlantic latency alone.

viraptor 4y ago

It's actually getting worse than better. Newrelic one is super confusing and the new pricing made us nope out of there and adopt datadog for both metrics and apm. The interface is so much better.

pranay01 4y ago
Isn't the new pricing of New Relic much more affordable now? Or they introduce some weird condition on the number of seats, etc
- viraptor 4y ago
  Ah yes, sorry, I forgot that was very context specific. With the new plans they killed our very old plan. Which I guess is fair... But still, DD comes out cheaper.
  - pranay01 4y ago
    got it
icelancer 4y ago
Yeah I agree. It's weird. New Relic was a godsend for us but every iteration of pricing, UI changes, UX... it just gets worse.
- bigcat12345678 4y ago
  What's your use case with New Relic? New Relic has been deemed inferior to DataDog across the comments here, wondering how much value you are getting from New Relic nowadays.
  - icelancer 4y ago
    Haven't used it in awhile after all the changes years back, but it was huge for us in our PHP apps for APM. Can't say I ever used DataDog.

Hamuko 4y ago

There's a reason why they offer a New Relic certificate, so you can prove that you've learned to use the product they're selling.