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I've noticed that the people running automated flagging systems seem to become inordinately smug to the point that they believe their false positive result over

I've noticed that the people running automated flagging systems seem to become inordinately smug to the point that they believe their false positive result over all forms of external evidence. So to them you are a criminal and that's that.

floren 4y ago
See: spam blacklists
- dboreham 4y ago
  My own experience was with Wells Fargo, where I conduct quite a bit of business, but they still treated me like a criminal because their dumb AI thought that "I don't often initiate wire transfers online" and "my voice didn't sound like my age".
  - raverbashing 4y ago
    > "my voice didn't sound like my age". Which actually should be a desirable characteristic as it is an unique identifier, but it kinda makes sense with so many 'lulzhackers' out there (not that I think this is the reason - I do attribute these issues mostly to incompetence)
  - deleted 4y ago
    [deleted]
  - myself248 4y ago
    > "my voice didn't sound like my age" Wow, hello marginalization! I wonder where their training data set came from.
  - SpaceManNabs 4y ago
    I hate being demanded to set up voice verification. Even more annoying when the representative suggests that you active your voice despite you saying no. Voice verification is such a weak security system.
  - schappim 4y ago
    If you can, take your business elsewhere…
    - dboreham 4y ago
      Would like to but not so easy.
    - quantified 4y ago
      Who does business with Wells Fargo anymore? [https://www.forbes.com/sites/eriksherman/2021/09/28/wells-fargo-gets-into-trouble-yet-again-over-alleged-fraud/ https://www.forbes.com/sites/eriksherman/2021/09/28/wells-fa...]
      - WesolyKubeczek 4y ago
        Stripe very much does.
pmarreck 4y ago
I am currently in a 3 day Facebook ban because I posted an NIH (National Institute of Health, peak legitimacy right here) link which was meant to help someone understand something. Unfortunately, the medical procedure it covered thumbnailed down (in the generated preview) to a fairly graphic photo of a woman's private parts being operated on... and that resulted in an uncontestable instaban. No humans can be reached about it, of course. I hate automated flagging. Not only can I now not help that person on the platform in question, but I am now discouraged from even using that product further (probably not a bad thing in FB's case!)
- tacon 4y ago
  After the post, there is a button to remove the preview. Is that available before posting? Or would immediately removing the preview avoid the ban? Just wondering...
  - easrng 4y ago
    On Discord you can wrap the link in <> to prevent a preview.
  - Aeolun 4y ago
    Why’d you get banned over a preview that Facebook decides to show? Apparently they’re aware it’s graphic enough that they can ban you for it.
    - pmarreck 4y ago
      That’s a very good question
  - pmarreck 4y ago
    The ban was instant, mid-post. I didn’t even get to see the preview before the ban!
- barneygale 4y ago
  Facebook + Google hold similar levels of power as governments over our lives, and so should adopt similar structures. An independent judiciary, review bodies, ombudsmen, aldermen, etc.
counttheforks 4y ago
The government desperately needs to step in and regulate these automated "destroy your business" practices.
- gkoberger 4y ago
  Totally. It should be illegal for Edge, Chrome and other browsers to take any measures, such as a little warning, in an attempt protect users from malware. I see no way that getting the government involved in this could go badly.
  - axxto 4y ago
    No one implied that it should be illegal to warn anybody. However, it should be illegal to operate a large-scale service like this without offering some kind of proper communication and prompt action, which isn't unreasonable considering they're notorious for destroying someone's livelihood for no reason. Keep in mind that the reason this happens isn't because of "faulty AI automated systems": the reason this happens is because these companies choose to save pennies by not offering proper support channels and recourse. Those saved pennies make the difference between a 2-hour outage and literally bankrupting you for no reason at all.
  - protomyth 4y ago
    I should have some way to resolve the issue outside of the automation. Barring that, I should be able to sue them libel.
  - ok123456 4y ago
    Another anti-trust suit perhaps.
    - scarface74 4y ago
      Yes that worked out well last time. Microsoft was broken up and they were forced to unbundled their browser from Windows. Also, politicians never go after companies for biased reasons and we can count on the government with more power not to abuse it.

floren 4y ago

See: spam blacklists

dboreham 4y ago
My own experience was with Wells Fargo, where I conduct quite a bit of business, but they still treated me like a criminal because their dumb AI thought that "I don't often initiate wire transfers online" and "my voice didn't sound like my age".
- raverbashing 4y ago
  > "my voice didn't sound like my age". Which actually should be a desirable characteristic as it is an unique identifier, but it kinda makes sense with so many 'lulzhackers' out there (not that I think this is the reason - I do attribute these issues mostly to incompetence)
- deleted 4y ago
  [deleted]
- myself248 4y ago
  > "my voice didn't sound like my age" Wow, hello marginalization! I wonder where their training data set came from.
- SpaceManNabs 4y ago
  I hate being demanded to set up voice verification. Even more annoying when the representative suggests that you active your voice despite you saying no. Voice verification is such a weak security system.
- schappim 4y ago
  If you can, take your business elsewhere…
  - dboreham 4y ago
    Would like to but not so easy.
  - quantified 4y ago
    Who does business with Wells Fargo anymore? [https://www.forbes.com/sites/eriksherman/2021/09/28/wells-fargo-gets-into-trouble-yet-again-over-alleged-fraud/ https://www.forbes.com/sites/eriksherman/2021/09/28/wells-fa...]
    - WesolyKubeczek 4y ago
      Stripe very much does.

pmarreck 4y ago

I am currently in a 3 day Facebook ban because I posted an NIH (National Institute of Health, peak legitimacy right here) link which was meant to help someone understand something. Unfortunately, the medical procedure it covered thumbnailed down (in the generated preview) to a fairly graphic photo of a woman's private parts being operated on... and that resulted in an uncontestable instaban. No humans can be reached about it, of course. I hate automated flagging. Not only can I now not help that person on the platform in question, but I am now discouraged from even using that product further (probably not a bad thing in FB's case!)

tacon 4y ago
After the post, there is a button to remove the preview. Is that available before posting? Or would immediately removing the preview avoid the ban? Just wondering...
- easrng 4y ago
  On Discord you can wrap the link in <> to prevent a preview.
- Aeolun 4y ago
  Why’d you get banned over a preview that Facebook decides to show? Apparently they’re aware it’s graphic enough that they can ban you for it.
  - pmarreck 4y ago
    That’s a very good question
- pmarreck 4y ago
  The ban was instant, mid-post. I didn’t even get to see the preview before the ban!
barneygale 4y ago
Facebook + Google hold similar levels of power as governments over our lives, and so should adopt similar structures. An independent judiciary, review bodies, ombudsmen, aldermen, etc.

counttheforks 4y ago

The government desperately needs to step in and regulate these automated "destroy your business" practices.

gkoberger 4y ago
Totally. It should be illegal for Edge, Chrome and other browsers to take any measures, such as a little warning, in an attempt protect users from malware. I see no way that getting the government involved in this could go badly.
- axxto 4y ago
  No one implied that it should be illegal to warn anybody. However, it should be illegal to operate a large-scale service like this without offering some kind of proper communication and prompt action, which isn't unreasonable considering they're notorious for destroying someone's livelihood for no reason. Keep in mind that the reason this happens isn't because of "faulty AI automated systems": the reason this happens is because these companies choose to save pennies by not offering proper support channels and recourse. Those saved pennies make the difference between a 2-hour outage and literally bankrupting you for no reason at all.
- protomyth 4y ago
  I should have some way to resolve the issue outside of the automation. Barring that, I should be able to sue them libel.
- ok123456 4y ago
  Another anti-trust suit perhaps.
  - scarface74 4y ago
    Yes that worked out well last time. Microsoft was broken up and they were forced to unbundled their browser from Windows. Also, politicians never go after companies for biased reasons and we can count on the government with more power not to abuse it.