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I'd imagine the ratio of post sales support staff is higher than normal with them. Either technical or, as someone else mentioned, legal. Docusign only makes

I'd imagine the ratio of post sales support staff is higher than normal with them. Either technical or, as someone else mentioned, legal. Docusign only makes sense as a product if it is quick and easy to use. They need to help customers clear any hurdles fast.

lumost 4y ago
Anecdotally, I've seen an increasing trend of bloated engineering orgs across startups. Presumably this is motivated in part by a desire to be perceived as an innovative "Tech" company amongst investors. I don't think it's a fair assumption that only sales/marketing orgs are oversized anymore. Oversized engineering orgs also lead to oversized opex spend due to added difficulty in having ~1k engineers contribute to a common code base.
- monkeydust 4y ago
  Yea I'm seeing this. Lot of 'lets throw more eng fte's' on this problem rather than trying to make existing more productive. This will have to change.
  - subsubzero 4y ago
    100%, what I have seen is alot of companies are trying to emulate Google's laid back culture in shipping products. The problem with this is Google is one of the most successful monopolies ever created. Alot of these tech companies are not, but they emulate the perks and wlb that google has which leads to situations like what we are seeing now.
    - lumost 4y ago
      This comment reminded me of a time long ago when I worked at a middle of the road startup with ~100MM in revenue, ~300 employees, and a margin of ~30-40%. On net the company lost money, and probably had a gross profit of ~200k per employee. A particular principal engineer was prone to arguing that Engineers should be getting paid between half a million and a million per year. On the basis that our contributions were much greater than what we were paid. That Engineer is a CTO now.
      - tristor 4y ago
        > That Engineer is a CTO now. Hopefully they took some business classes between then and now.

lumost 4y ago

Anecdotally, I've seen an increasing trend of bloated engineering orgs across startups. Presumably this is motivated in part by a desire to be perceived as an innovative "Tech" company amongst investors. I don't think it's a fair assumption that only sales/marketing orgs are oversized anymore. Oversized engineering orgs also lead to oversized opex spend due to added difficulty in having ~1k engineers contribute to a common code base.

monkeydust 4y ago
Yea I'm seeing this. Lot of 'lets throw more eng fte's' on this problem rather than trying to make existing more productive. This will have to change.
- subsubzero 4y ago
  100%, what I have seen is alot of companies are trying to emulate Google's laid back culture in shipping products. The problem with this is Google is one of the most successful monopolies ever created. Alot of these tech companies are not, but they emulate the perks and wlb that google has which leads to situations like what we are seeing now.
  - lumost 4y ago
    This comment reminded me of a time long ago when I worked at a middle of the road startup with ~100MM in revenue, ~300 employees, and a margin of ~30-40%. On net the company lost money, and probably had a gross profit of ~200k per employee. A particular principal engineer was prone to arguing that Engineers should be getting paid between half a million and a million per year. On the basis that our contributions were much greater than what we were paid. That Engineer is a CTO now.
    - tristor 4y ago
      > That Engineer is a CTO now. Hopefully they took some business classes between then and now.