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The last time I tried it I had to put in the SN of the device I wanted to repair in advance to get the part. Maybe they fixed it from then, have not checked. I
by _V_ 4y ago
The last time I tried it I had to put in the SN of the device I wanted to repair in advance to get the part. Maybe they fixed it from then, have not checked.
If you cannot get parts in stock (meaning in advance), you might as well send it to the Apple and not bother with repair shop at all. I also think this is the main reason for making it like that. Display, battery and vibration motor has absolutely no security implications.
I would be very happy to see Apple not screwing with individual repair shops. Don't get me wrong, I'm a huge fan of their HW (be it iPhones or MBPs). But I'm not a fanboy and I'm not going to bend backwards to praise this corporate entity when it is not deserved. If you compare the ease of getting part for Samsung and Apple, it is like night and day.
That System Configuration step is also a middle finger. Having to chat with some support agent just for changing a consumable item like a battery? Or a vibration motor? What the actual f?
edit: Checked and they still want the SN of a target device before selling you anything - even a battery! From the site: The serial number is required and will be shared with Apple. This number must be from the device that is being repaired or you may encounter issues that prevent the completion of the repair.
Yeah, thanks but no thanks.
- newtritious 4y agoWhy are you upset about giving Apple the serial number of your device?
- _V_ 4y ago??? Please read the thread (shrug emoji).
- colejohnson66 4y agoAll I’ve found is that you don’t like the idea, not why
- _V_ 4y ago> If you cannot get parts in stock (meaning in advance), you might as well send it to the Apple and not bother with repair shop at all. Because that idea is BS, designed just to block 3rd party repair shops from doing quick repairs leaving you with the same (or worse) level of service that Apple itself offers. Why on Earth would anyone need to provide SN of the phone to buy consumable such as battery? Makes no sense at all. Even the display is stupid because most of the time people come to the repair shop is because Apple takes 2 weeks & wipes data from device. Which is kinda problem for many people since they often don't have another $$$ for spare phone and also forgot to backup. Almost any other vendor lets you buy parts such as LCD or battery and just swap it. And for most of the phones you can do that kind of work in under an hour.
- newtritious 4y ago> because Apple takes 2 weeks & wipes data from device They don’t. It’s a 30 minute repair with no wipe necessary.
- Dylan16807 4y agoYou're talking to someone who has personal experience at having to send the phone in and wait two weeks. Unless you think they're lying?
- newtritious 4y agoThey are lying if they are claiming it’s the general case, which is how they phrased it, so yes.
- newtritious 4y agoJudge for yourself: https://news.ycombinator.com/item?id=32916346 https://news.ycombinator.com/item?id=32916346
- Dylan16807 4y agoOkay. I judge that they are probably telling the truth and you are being an ass about it.