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"User lost their token/forgot their password/lost access to their e-mail/lost their phone/changed their phone number/changed their mailing address" may only be
by michaelt 4y ago
"User lost their token/forgot their password/lost access to their e-mail/lost their phone/changed their phone number/changed their mailing address" may only be 0.1% of users - but it's 100% of social engineering attacks :)
- marcosdumay 4y agoYep, and the GP is saying that you should optimize your procedures to deal with the attacks, not with the honest errors. Exactly because the honest errors almost never happen (even when there are thousands of people on the organization). Anyway, if a complaint about procedures makes exactly as much sense if you replace the cause with "gets sick and spend a day at the hospital" without losing meaning, then it's not a valid complaint.